At a Glance
- Tasks: Enhance operational efficiency through telephony systems and workforce planning.
- Company: Join M&G, a leader in customer experience innovation.
- Benefits: Enjoy 38 days of leave, an 18% pension scheme, and health cover.
- Other info: Exciting opportunity to grow in a dynamic and supportive environment.
- Why this job: Be part of a new team making a real difference in customer experiences.
- Qualifications: Strong analytical skills and experience with data handling, especially in Excel.
The predicted salary is between 30000 - 40000 £ per year.
M&G is seeking a hybrid role focusing on telephony systems and workforce planning to enhance operational efficiency. This newly created position allows you to bridge expertise in contact centers and technical insight, working closely with the Telephony & Workforce Planning Architect.
Successful candidates should possess strong analytical skills, a keen attention to detail, and experience with data handling, particularly in Excel. Additionally, you will be part of a brand-new function that plays a vital role in enhancing customer experiences.
This role offers a comprehensive benefits package, including an 18% pension scheme, 38 days of annual leave, and health protection cover.
Hybrid Telephony & WFM Specialist in Stirling employer: M&G
M&G is an excellent employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an 18% pension scheme and 38 days of annual leave. The work culture fosters collaboration and innovation, particularly in this newly created hybrid role, where you will have the opportunity to make a significant impact on customer experiences while working alongside industry experts in telephony and workforce planning.
