At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance their journey.
- Company: M&G Life, a leading company focused on customer success.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Other info: Join a dynamic team dedicated to improving customer experiences.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in complaint handling and strong coaching abilities.
The predicted salary is between 40000 - 50000 £ per year.
M&G Life in Stirling is seeking a Team Leader for the Customer Resilience and Journey Success function.
You will lead a team of specialist complaint handlers across multiple channels, ensuring timely, fair resolutions while safeguarding vulnerable customers.
This role emphasizes coaching, control of escalation processes and strong regulatory awareness.
You will partner with internal and outsourced teams to drive improvements, monitor outcomes, and deliver high-quality customer journeys in a
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Customer Resilience Lead: Journey & Complaint Success in Stirling employer: M&G
M&G is an excellent employer, offering a dynamic work culture that values diversity and inclusion while fostering collaboration across geographically distributed teams. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement in the vibrant city of Edinburgh, making it an ideal place for those seeking meaningful and rewarding employment in technology delivery.
