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- Tasks: Lead a team to resolve customer complaints and ensure compliance with regulations.
- Company: A top financial services company in Stirling with a focus on customer success.
- Benefits: Flexible working arrangements, supportive environment, and competitive benefits.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Experience in financial services and strong leadership skills required.
- Other info: Join a dynamic team dedicated to exceptional customer outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company in Stirling seeks a Customer Resilience and Journey Success Team Leader. The role involves leading a team of complaint specialists to ensure timely, fair resolutions and maintaining compliance with regulatory standards.
Ideal candidates should have experience in the financial services sector, strong leadership skills, and a commitment to delivering exceptional customer outcomes.
The position offers a supportive environment with various benefits including flexible working arrangements.
Customer Resilience & Journey Leader | Flexible Work in Stirling employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resilience & Journey Leader | Flexible Work in Stirling
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've led a team to success or resolved complaints effectively. We want to hear your stories!
✨Tip Number 3
Show your passion for customer outcomes! Be ready to discuss how you’ve gone above and beyond for customers in the past. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Resilience & Journey Leader | Flexible Work in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Resilience & Journey Leader role. Highlight your leadership experience and any relevant achievements in the financial services sector to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer outcomes and how your background makes you the perfect fit for leading our complaint specialists. Keep it engaging and personal!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've successfully led teams in the past, especially in resolving complaints or improving customer journeys. We love to see how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at M&G
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services sector. Understand the key regulations and compliance standards that are relevant to the role. This will show that you're not just a leader, but also someone who knows the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in resolving customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your ability to guide a team towards exceptional customer outcomes.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer needs and ensure fair resolutions. Think of specific instances where you went above and beyond for a customer. This will highlight your commitment to delivering exceptional service, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer resilience and journey management. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding flexible working arrangements.
