At a Glance
- Tasks: Manage telephony systems and workforce planning to enhance customer experience.
- Company: Join M&G, a company focused on growth and innovation.
- Benefits: Enjoy 38 days annual leave and an 18% pension scheme.
- Other info: Be part of a newly created position with significant impact opportunities.
- Why this job: Shape the future of telephony and workforce management in a dynamic role.
- Qualifications: Experience in telephony systems and workforce planning is preferred.
The predicted salary is between 30000 - 40000 £ per year.
M&G is seeking a talented individual for a hybrid role focusing on telephony systems and workforce planning. You'll manage call flows and ensure data accuracy, working closely with operations to enhance customer experience.
This newly created position will allow you to contribute to M&G Life's growth journey, with significant opportunities to shape the function alongside strong benefits, including 38 days annual leave and an 18% pension scheme.
Hybrid Telephony & WFM Specialist in Scotland employer: M&G
M&G is an excellent employer, offering a dynamic work environment where you can play a pivotal role in shaping the future of telephony systems and workforce planning. With generous benefits such as 38 days of annual leave and an 18% pension scheme, alongside a culture that prioritises employee growth and collaboration, M&G provides a rewarding experience for those looking to make a meaningful impact in their careers.
