M&G Life is seeking a Resource Scheduling Specialist to optimise staffing across Customer Services, based from home in Scotland. The role focuses on scheduling accuracy, forecasting, and leveraging WFM tools to improve efficiency while supporting the customer journey.
You will collaborate with various teams to balance demand and resources. Ideal candidates bring strong analytical skills, experience with Verint or similar WFM platforms, and the ability to influence stakeholders under pressure in
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Remote Workforce Scheduling Specialist employer: MG
M&G is an excellent employer that fosters a collaborative and innovative work culture, where actuaries can thrive in their roles while contributing to meaningful projects. With a strong focus on employee growth, M&G offers numerous professional development opportunities and encourages a supportive environment that values diverse perspectives. Located in the UK, employees benefit from a dynamic market presence and the chance to work alongside industry leaders in a forward-thinking organisation.
