Join M&G, a leading savings and investments firm, as Scheduling & Real-Time Optimisation Manager. You will lead real-time planning across Contact Centre and related services, translating forecasts into executable schedules and ensuring optimal resource deployment.
The role requires strong leadership, data-driven decision making, and a focus on customer outcomes. Collaborate with Strategic Planners and MI teams to improve scheduling accuracy, shrinkage control, and overall planning effectiveness,
#J-18808-LjbffrReal-Time Scheduling & Resource Lead employer: M&G
M&G is an excellent employer, offering a dynamic work culture that values diversity and inclusion while fostering collaboration across geographically distributed teams. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement in the vibrant city of Edinburgh, making it an ideal place for those seeking meaningful and rewarding employment in technology delivery.
