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- Tasks: Analyse customer data to uncover insights and drive improvements.
- Company: Join M&G, a leading firm with over 175 years of innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and health cover.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be the voice of the customer and make a real impact on business decisions.
- Qualifications: Experience in Voice of Customer programmes and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
The Role: M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. This new position has arisen due to the ongoing success of our Voice of Customer programme, which continues to deliver actionable insights and drive strategic improvements across the business. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that underpins our insights capability.
Responsibilities
- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centric improvements.
- Support the ongoing development and enhancement of the programme’s infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Champion the customer perspective, ensuring their voice is central to our improvement roadmap.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
Qualifications
- Proven experience in Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
Benefits
- At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits include a valuable pension scheme of 18%, with 13% Employer Contributions and 5% Employee Contributions, plus Share Save and our Share Incentive Plan, and access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Voice of Customer and Insight Executive in Reading employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice of Customer and Insight Executive in Reading
✨Tip Number 1
Get to know the company inside out! Research M&G's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer insights. Think about how your experience aligns with M&G's goals and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&G family and ready to contribute to their success.
We think you need these skills to ace Voice of Customer and Insight Executive in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Voice of Customer role shine through. We want to see how passionate you are about understanding customer needs and driving improvements!
Tailor Your Insights: Make sure to highlight your experience with Voice of Customer programmes. We love seeing specific examples of how you've analysed data and turned insights into actionable business decisions.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language to explain your skills and experiences. Remember, we’re looking for impactful insights, so make your application easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with M&G.
How to prepare for a job interview at M&G
✨Know Your Customer Insights
Before the interview, dive deep into the Voice of Customer programme. Familiarise yourself with how it operates and the types of insights it generates. This will not only show your enthusiasm but also help you discuss how you can contribute to enhancing the programme.
✨Data is Your Best Friend
Brush up on your analytical skills, especially with Excel. Be prepared to discuss how you've previously analysed qualitative and quantitative data. Think of specific examples where your insights led to actionable business decisions, as this will demonstrate your capability in translating data into impactful actions.
✨Communicate Like a Pro
Practice articulating complex insights in a simple manner. During the interview, focus on how you can effectively communicate findings to stakeholders at all levels. Use examples from your past experiences to illustrate your communication skills and how they’ve influenced decision-making.
✨Show Your Passion for Improvement
M&G values a proactive attitude and a culture of continuous improvement. Be ready to share instances where you’ve driven change or improved processes in previous roles. Highlight your enthusiasm for championing the customer voice and how you plan to keep emerging trends in customer insight on your radar.