Proposition Manager

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

The role of the Propositions team is to make sure that our propositions remain appropriate for their target market and deliver the promised outcomes throughout the customer journey. As an experienced Propositions Manager, you will support the assessment, escalation, coordination, and resolution of relevant events/breaches under the oversight of the Propositions area. Vital across all areas of accountability while ensuring the customer is central to our thinking. We therefore need a high performing Proposition Manager with knowledge and experience of managing life and pensions propositions.

• Lead the assessment, escalation, coordination, and resolution of events/breaches under the oversight of the Propositions area.
• Ensure events/breaches are managed in line with internal governance frameworks and regulatory expectations, providing specialist guidance, ensuring timely reporting, and supporting the organisation in preventing recurrence and reducing regulatory, customer, financial, and reputational impact.
• Provide timely and definitive guidance on whether an incident constitutes a regulatory breach, using expertise and documented frameworks.
• Assess impact, seriousness, regulatory significance, and potential customer detriment using risk and control frameworks.
• Complete relevant event/breach documentation and/or reporting, including impact assessment, regulatory considerations, decisions, stakeholder contributions, and actions.
• When required, support production of related papers, options analysis.
• Act as the central coordination point on behalf of Propositions for relevant events with other stakeholders.
• For outsourced involved events, ensure any necessary escalations occur swiftly and accurately.
• Provide guidance to business areas on suitability of remediation options, and challenge where required.
• Support agreement and delivery of corrective actions ensuring closure of events and prevention of recurrence.
• Support completion of root cause analysis and review of controls, utilising risk frameworks and control libraries where applicable.

• Wide product knowledge i.e. covering pensions, bonds and protection products.
• Strong understanding of UK financial services regulatory environment (FCA, PRA, HMRC, ICO requirements).
• Ability to analyse complex operational incidents, interpret regulatory implications, and form sound judgments.
• Strong stakeholder management and communication skills for senior level engagement.
• Experience working within structured governance or risk frameworks.

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.