Requirements
- Our ideal candidate brings a relentless focus on delivery, coupled with a proactive, “can do” mindset that removes blockers and maintains momentum under tight timelines
- You are a collaborative leader who builds, motivates and supports high‑performing, multi‑disciplinary teams, while constructively challenging to achieve exceptional standards
- With a strong customer‑centric approach, you align delivery to engagement and digital experience goals and continuously seek to learn, embracing new technologies and driving innovation in how change is delivered
- Proven experience as a Programme Manager or Senior Project Manager, with a track record of using your expertise delivering complex projects or programmes is essential for this role
- Experience leading and developing teams, with the ability to provide both day‑to‑day direction and formal line management
- Hands‑on expertise in delivery methodologies (Agile, Waterfall, hybrid) and ability to coach others in best practice
- Strong stakeholder management skills, with confidence engaging both senior leaders, delivery teams and external third parties
- Relentless focus on delivery, execution, and “getting the job done, with strong delivery expertise across a range of project types
- Experience preparing and owning delivery artefacts and reporting for governance forums
- Proven ability to manage and collaborate with external partners and vendors to ensure successful delivery outcomes
- Proficiency with delivery tools, ideally Jira, is highly desirable
- Financial Services change experience is particularly Life & Pensions or Marketing & Digital Change is desirable, but not essential
What the job involves
- As Programme Manager, you will provide hands‑on leadership for complex digital and marketing initiatives, ensuring seamless delivery of projects that enhance customer experience and strengthen our digital capabilities
- You will lead a team of Project Managers, setting the standard for delivery excellence, fostering a culture of accountability, and championing the use of modern delivery tools
- Acting as a trusted partner to senior stakeholders, you will translate strategic direction into tangible outcomes, with full ownership of delivery artefacts, governance, and reporting
- This is an exciting opportunity to shape the future of how millions of customers engage with M&G Life. You will be at the forefront of innovation, delivering programmes that transform digital experiences, elevate brand perception, and drive meaningful customer connections across the M&G business
- Proven ability to lead complex business transformation programmes from initiation to benefits realisation, ensuring alignment with portfolio objectives and governance standards
- Experience engaging senior stakeholders up to Executive & Board level, is essential to build trust, and experience presenting updates in governance forums such as Steering Group is required
- Familiarity with digital channel optimisation, marketing data platforms, and customer engagement strategies. e.g., delivering rebrand projects, driving D2C campaigns through social channels, using analytics to optimise performance, enhancing digital presence with mobile‑first design etc
- Strong understanding of governance frameworks, RAID management, and risk mitigation strategies across multi‑disciplinary teams and third‑party dependencies
- Track record of working in fast‑paced, agile environments, applying best practice methodologies (Agile, Waterfall, hybrid) and continuous improvement principles
- Line manage and develop Project Managers, providing day‑to‑day direction, coaching, and formal performance management
- Set the standard for delivery excellence, acting as a hands‑on leader who resolves issues, removes blockers and drives progress
- Foster a culture of accountability, challenge and improvement within the delivery team
- Support benefits tracking and realisation in partnership with PMO and portfolio leadership, and champion the use of delivery tools to promote data‑driven decision‑making
