Program Lead – Technology Strategy & Delivery

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

This role sits within our Technology unit, supporting M&G Life ambitions. Our technology purpose is clear: drive growth through consistent, trusted, customer-centric solutions. By challenging the status quo and staying agile, we align technology with business strategies and enable innovation.

Responsibilities

• Provide leadership for technology within the business line, setting strategic direction and ensuring governance across all service management and delivery functions.
• Own the technology strategy and roadmap, driving alignment with business objectives and ensuring seamless integration of services into operational processes.
• Lead end-to-end delivery of technology initiatives, from strategic planning through execution, service transition, and continuous improvement in BAU.
• Champion service excellence and innovation, leveraging emerging technologies, automation, and best practices to deliver resilient, scalable, and future-ready solutions.
• Act as the accountable authority for technology priorities, balancing transformation ambitions with operational stability, risk management, and cost optimisation.
• Shape and enforce service management standards, ensuring consistent performance, compliance, and customer experience across all technology services.

Key Responsibilities

• Own E2E Delivery: Lead medium-to-high complexity technology programs, defining objectives, scope, resources, and expected outcomes.
• Technology Strategy Execution: Translate strategic goals into actionable delivery plans, ensuring alignment with enterprise architecture and innovation roadmap.
• Governance & Oversight: Implement robust governance, risk management, and compliance frameworks across all technology initiatives.
• Stakeholder Engagement: Communicate program outcomes and benefits to senior leadership and business stakeholders to secure buy-in.
• Innovation Leadership: Identify opportunities for automation, cloud adoption, and digital transformation to enhance efficiency and customer experience.
• Financial & Resource Management: Forecast budgets, manage cost drivers, and optimise resource allocation for both change and run functions.
• Performance Monitoring: Track delivery against KPIs, proactively address risks, and ensure benefits realisation post-implementation.
• Vendor & Partner Management: Build strong relationships with technology partners and suppliers to ensure timely, quality delivery.
• Knowledge Sharing: Conduct lessons-learned sessions and mentor project managers to uplift delivery capability across the team.

Qualifications & Skills

• Strategic Thinker: Ability to align technology initiatives with business growth objectives.
• Leadership & Influence: Skilled at motivating teams and influencing senior stakeholders.
• Technology Expertise: Strong understanding of enterprise platforms, cloud, automation, and digital innovation.
• Program Management Excellence: Advanced knowledge of methodologies (Agile, Waterfall, hybrid) and governance frameworks.
• Financial Acumen: Proven ability to manage multi-million budgets and optimise cost efficiency.
• Communication: Exceptional written and verbal skills; confident in leading workshops and steering committees.
• Problem Solving: Analytical mindset with ability to anticipate and mitigate risks.

Experience

• Proven Track Record: Significant experience delivering complex technology programs end-to-end.
• Financial Services: Essential; Life & Pensions desirable.
• Regulatory & Risk Change: Strong background in delivering within highly controlled environments.
• Innovation Delivery: Experience driving modernisation initiatives (cloud migration, automation, digital platforms).
• Stakeholder Management: Skilled at engaging senior leadership and external partners.

What we offer

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• Pension scheme of 18%, with 13% Employer Contributions and 5% Employee Contributions.
• Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers at mandg dot com.