At a Glance
- Tasks: Analyse customer data to uncover insights and drive improvements.
- Company: Join a historic company with a commitment to innovation and customer care.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Collaborate with a passionate team and foster a culture of continuous improvement.
- Why this job: Be the voice of the customer and make a real impact on business decisions.
- Qualifications: Experience in Voice of Customer programmes and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. This new position has arisen due to the ongoing success of our Voice of Customer programme, which continues to deliver actionable insights and drive strategic improvements across the business. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that underpins our insights capability.
Responsibilities:
- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centric improvements.
- Support the ongoing development and enhancement of the programme’s infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Champion the customer perspective, ensuring their voice is central to our improvement roadmap.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
Qualifications:
- Proven experience in Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
Benefits:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits include a valuable pension scheme of 18%, with 13% Employer Contributions and 5% Employee Contributions, plus Share Save and our Share Incentive Plan, and access to financial wellbeing and support services. 38 days annual leave including.
Voice of Customer and Insight Executive in London employer: M&G
M&G is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package including an 18% pension scheme and 38 days of annual leave. Our collaborative work culture fosters innovation and continuous improvement, making it an ideal environment for passionate individuals to thrive in their roles. With flexible working arrangements and a commitment to championing the customer voice, M&G provides a meaningful and rewarding career path for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Voice of Customer and Insight Executive in London
✨Tip Number 1
Network like a pro! Reach out to current employees at M&G on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Voice of Customer and Insight Executive role.
✨Tip Number 2
Prepare for the interview by diving deep into M&G's Voice of Customer programme. Familiarise yourself with their recent projects and think about how your skills can enhance their insights capability. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your storytelling skills! You’ll need to translate complex data into impactful insights, so be ready to share examples from your past experiences where you’ve done just that. Make it relatable and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Voice of Customer and Insight Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Voice of Customer role shine through. We want to see how passionate you are about understanding customer needs and driving improvements.
Tailor Your Insights:Make sure to customise your application to highlight your experience with Voice of Customer programmes. We’re looking for specific examples that demonstrate your ability to analyse data and translate it into actionable insights.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Your ability to simplify complex data into impactful insights is key, so show us you can do that right from your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at M&G
✨Know Your Customer Insights
Before the interview, dive deep into the Voice of Customer programme. Familiarise yourself with how it operates and the types of insights it generates. This will not only show your enthusiasm for the role but also help you discuss how you can contribute to enhancing the programme.
✨Data is Your Best Friend
Brush up on your analytical skills, especially with Excel. Be prepared to discuss how you've previously analysed qualitative and quantitative data. Think of specific examples where your insights led to actionable business decisions, as this will demonstrate your capability in translating data into impactful actions.
✨Communicate Like a Pro
Practice articulating complex insights in a simple and engaging way. You might be asked to explain how you would present findings to stakeholders. Use clear examples from your past experiences to illustrate your communication skills and ability to influence others.
✨Show Your Passion for Improvement
M&G values a proactive attitude and a culture of continuous improvement. Prepare to share instances where you've driven change or improved processes in previous roles. Highlight your enthusiasm for championing the customer voice and how you plan to keep that perspective central in your work.
