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- Tasks: Analyse customer data to uncover insights and drive improvements.
- Company: Join a leading savings and investments firm with a rich heritage.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and flexible working options.
- Why this job: Be the voice of the customer and make a real impact on business decisions.
- Qualifications: Experience in customer insight and strong analytical skills required.
- Other info: Collaborate with a passionate team and foster a culture of continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. This new position has arisen due to the ongoing success of our Voice of Customer programme, which continues to deliver actionable insights and drive strategic improvements across the business. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that underpins our insights capability.
Key Responsibilities for this Role- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centric improvements.
- Support the ongoing development and enhancement of the programme’s infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Champion the customer perspective, ensuring their voice is central to our improvement roadmap.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
- Proven experience in customer insight and/or Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- Enjoy 38 days annual leave.
VOC and Insight Executive in London employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VOC and Insight Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer insights. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've turned data into actionable insights in previous roles. This will demonstrate your ability to contribute to M&G's Voice of Customer programme.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace VOC and Insight Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer insights shine through. We want to see that you genuinely care about understanding customer needs and driving improvements.
Tailor Your Experience: Make sure to highlight your relevant experience in customer insight or Voice of Customer programmes. We’re looking for specific examples that demonstrate your ability to analyse data and translate it into actionable insights.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. Your ability to simplify complex data into impactful insights is key, so show us you can do that right from your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with M&G.
How to prepare for a job interview at M&G
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer insight methodologies and the Voice of Customer programmes. Familiarise yourself with how data is collected and analysed, as well as the tools used in the industry. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've successfully analysed qualitative and quantitative data. Highlight how you identified trends and themes, and how those insights led to actionable business decisions. Use clear, concise language to demonstrate your ability to simplify complex data.
✨Communicate Effectively
Practice articulating your insights in a way that resonates with stakeholders. Think about how you can translate data findings into impactful business actions. During the interview, focus on your communication skills and be ready to explain how you would champion the customer voice within the organisation.
✨Build Relationships
Emphasise your ability to build relationships and influence stakeholders at all levels. Prepare examples of how you've collaborated with teams or departments in the past to drive customer-centric improvements. This will show that you understand the importance of teamwork in delivering insights.
