Director of Re-Engineering (Business Change & Transformation) in London

Our purpose is to give everyone real confidence to put their money to work.

The Director of Re-Engineering is responsible for the delivery of a multi‑year, NDA‑sensitive process transformation programme, accountable for defining and delivering process transformation, re‑engineering and automation across the programme. The role requires a strong bias to action, comfort making decisions in ambiguity, and the ability to understand existing processes, the challenges, the business needs, determine automated solutions and to translate these solutions into clear measurable deliverable plans. Working with the Life Director of Integration, this role provides a single point of enterprise accountability for shaping and delivering process re‑engineering and automation across multiple portfolios, functions and operating models. This role is about building permanent, in‑house expertise and capabilities.

Key Responsibilities

• Establish a fully functioning process re‑engineering team to support the Life business.
• Responsible for defining and delivering process transformation, re‑engineering and automation across the Programme.
• Establish criteria for identifying and assessing potential candidates for process automation.
• Drive measurable improvements in core operational and process metrics by determining OKRs and KPIs with respect to the performance of processes.
• Act as a primary change agent, securing buy‑in and coaching of Senior stakeholders with respect to process re‑engineering and automation.
• Set intent, optimisation & trade‑offs, and make decisions across cost, risk, pace and workforce impact.
• Establish a standardised approach to analysing processes across the programme.
• Produce a clear ‘To Be’ process and roadmap, work with the business to agree a standardised process.
• Work with technology to determine the appropriate tooling.

Key Knowledge, Skills & Experience

• Proven experience leading complex, enterprise‑wide change and integration across multiple functions, translating strategy into operational reality at pace.
• Strong track record of re‑designing, improving and automating process change having led large‑scale programmes that deliver measurable improvements in customer and adviser experience.
• Strong commercial judgement and analytical capability, with clear accountability for outcomes across large most complex programmes within a large organisation.
• Credible operator at MD, ExCo and Board level, able to represent digital and operational priorities in CEO, CTO and Board forums, contribute to board updates, and influence strategic decisions.
• Demonstrated ability to lead and deliver at scale without direct line ownership of large teams, building alignment across propositions, operations, and technology without duplication or overlap.
• Proven ability to own outcomes end‑to‑end, make decisions with imperfect information, and take decisive action in complex, ambiguous environments.
• Experience leading or supporting large‑scale insourcing and outsourcing transitions, with a background in financial services or similarly regulated sectors is highly desirable.
• Experience of risk management and controls in a regulated sector.

We’d love to hear from you if you’re someone who’s genuinely curious – the kind of person who asks thoughtful questions and digs a little deeper to understand what’s really going on. You enjoy working with others and naturally bring people together, even when things feel a bit unclear. You think ahead, notice patterns early and stay focused on creating real value for the people around you. Most of all, you care about making things better – for colleagues, for customers, and for the workplace as a whole.

Location: London (Hybrid)

Job Level: Integration Leader

Reports to: Elise Ambrose

Recruiter: Shanika‑Marie John

What we offer

• As a savings and investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Our market‑leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

EEO Statement

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who have taken part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us.