Communications Insight Executive in London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

The Role: M&G is seeking a passionate Communications and Ad-hoc Insight executive to join our insight team. This position will support the Communications Insight manager to deliver both customer and adviser communications testing and take to market research. This will include existing communications, new communications and journey communications testing. You will play a pivotal role in developing a deep understanding of how our communications are understood by their target audiences that enables you to make persuasive recommendations for improvements to stakeholders that are actioned by the business.

Key Responsibilities for this Role:

• Work with the communications, digital and propositions team to deliver research to test our communications.
• Work across customers and adviser audiences to deliver holistic communication insight.
• Collaborate with stakeholders across the organisation to communicate findings and drive customer-centred improvements.
• Champion the customer perspective, ensuring their voice is central to our communication development.
• Work closely with insight colleagues to share knowledge and best practice, and foster continuous improvement.
• Deliver ad-hoc projects that fall outside the standard communication work.

Key Knowledge, Skills & Experience:

• Proven experience in delivering communication insight either client side or agency side, preferably with an understanding of consumer duty.
• Experience of scoping, scheduling and running research.
• Experience of both qualitative and quantitative research design.
• Experience of running multiple projects in sequence.
• The ability to simplify data and big themes into easily shareable and impactful insights.
• Excellent communication skills, capable of translating insights into impactful business actions.
• Ability to build relationships and influence stakeholders at all levels.
• A proactive attitude, enthusiasm to drive change and support of a culture of continuous improvement.

What we offer:

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people.