Business Analyst - Change & Transformation in London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

We are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

The Role: We are looking for an experienced Business Analyst – Change & Transformation to play a key role in helping M&G Life deliver its strategic priorities. You'll lead viability analysis for small to medium projects, support larger initiatives delivered with our strategic partners and work closely with the business to understand problems, opportunities and desired outcomes. You'll also shape your own analysis approach, engage stakeholders and help define, challenge and prioritise requirements.

• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Analyse current product/services and processes, and identify and implement opportunities to optimise these.
• Help to evaluate and establish requirements using relevant techniques such as gap analysis.
• Use quantitative and qualitative data to define outcomes and solutions.
• Investigate problems and analyse options for new and existing products and services.
• Provide recommendations to solutions; work with stakeholders to identify objectives, opportunities and potential benefits.

Our ideal candidate will bring strong collaboration and communication skills, and be able to interpret data from a variety of sources to translate complex information into clear user flows, wireframes and process maps. With an innovative mindset, you spot opportunities for continuous improvement and help shape solutions that balance user needs with stakeholder expectations. You're comfortable navigating Agile, Waterfall and hybrid delivery environments, understand when each approach is most effective, and appreciate the importance of adhering to governance standards throughout change initiatives.

You bring a solid understanding of Financial Services environments, their regulatory landscape and the products, processes and risks that shape day-to-day operations. You're comfortable adapting to changing priorities and can operate effectively using a range of delivery approaches. You've worked alongside a mix of business, technology and operational teams, building strong relationships and ensuring alignment across different areas of the organisation.

You understand the importance of customer value and use this to guide your analysis, ensuring solutions genuinely improve the customer experience and support positive long-term outcomes. You can confidently design and run workshops to explore business needs, gather and challenge requirements and validate that proposed solutions continue to meet user and business objectives.

We'd love to hear from you if you're someone who's genuinely curious - the kind of person who asks thoughtful questions and digs a little deeper to understand what's really going on. You enjoy working with others and naturally bring people together, even when things feel a bit unclear. You think ahead, notice patterns early and stay focused on creating real value for the people around you. Most of all, you care about making things better - for colleagues, for customers, and for the workplace as a whole.

If this sounds like you, we want you to apply!

At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
• Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com