Learning & Skills Optimisation Consultant

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Global People Development (GPD) is a high performing HR Centre of Expertise with a pursuit for developing prioritised, business driven people capabilities - whilst delivering an exceptional learner experience. As a member of this team, the Learning & Skills Optimisation Consultant will drive a culture where learning and skills development enable colleagues to take accountability for achieving their personal and career development, whilst also supporting M&G to achieve its strategy – aligned with our values and behaviours. In addition, they will support the development, alignment and execution of our digital learning strategy to deliver a simplified, personalised, one-stop-shop and an exceptional learner experience.

Key Responsibilities

• Grow our learning culture by supporting impactful blended and technology enabled skills development experiences in the flow of work, aligned to business strategic priorities.
• Increase utilisation and ROI by aligning and executing digital learning and skills solutions into the broader GPD roadmap.
• Support the creation of compelling digital learning campaigns for multi-level and global audiences that deliver business impact and drive culture change.
• Build and manage internal and external relationships across the organisation including: Business SMEs, HR Business Partners, HR Operations, Internal Communications, Technology and external preferred partners. Use these relationships to drive execution.
• Optimise digital learning platforms and systems – maintaining operational stability and providing an exceptional learner experience.
• Identify opportunities to develop bespoke content outside of platform capabilities, where required.
• Develop and implement a roadmap of work, with clear key milestones, objectives and key results.
• Manage projects and programmes, both independently or as a member of a cross-functional team.
• Seek out and use data to drive continuous improvement, future performance and demonstrate business impact and return on investment.
• Optimise external partners.
• Consult across the organisation to solve prioritised learning needs.

Key Knowledge, Skills & Experience

• Building relationships and working collaboratively to achieve shared objectives and key results.
• Developing and delivering both verbal and written communications (including digital) that meet the needs of multi-level audiences and drive desired outcomes.
• Using key data and commercial indicators to drive better business decisions, including leveraging learning analytics to inform content curation, platform optimisation, and strategy.
• Building relationship networks internally and externally.
• Prioritising work to meet key milestones aligned with organisational needs.
• Proactively identifying and embedding innovations in learning technology and applications.
• Getting things done, with a focus on continuous improvement.
• Applying organisational and external marketplace knowledge to drive performance.
• Presenting and showcasing solutions - internally and externally - that tell compelling stories, influence, and drive engagement.
• Knowledge and experience of applying learning (including skills) methodologies and tools.
• Knowledge and experience of optimising digital learning platforms.
• Knowledge and experience of curating and creating content using instructional design, authoring and graphic design tools.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they 'opt in' to the scheme when applying. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us.