At a Glance
- Tasks: Manage telephony systems and workforce planning to enhance customer experience.
- Company: Join M&G, a company focused on growth and innovation.
- Benefits: Enjoy 38 days annual leave and an 18% pension scheme.
- Other info: Be part of a dynamic team with great career development opportunities.
- Why this job: Shape the future of telephony while making a real impact.
- Qualifications: Experience in telephony systems and workforce management is a plus.
The predicted salary is between 40000 - 50000 £ per year.
M&G is seeking a talented individual for a hybrid role focusing on telephony systems and workforce planning. You'll manage call flows and ensure data accuracy, working closely with operations to enhance customer experience.
This newly created position will allow you to contribute to M&G Life's growth journey, with significant opportunities to shape the function alongside strong benefits, including 38 days annual leave and an 18% pension scheme.
Hybrid Telephony & WFM Specialist employer: M&G
M&G is an excellent employer that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the growth of M&G Life. With generous benefits such as 38 days of annual leave and an 18% pension scheme, alongside ample opportunities for professional development, you will thrive in a supportive environment that prioritises employee well-being and career progression.
