At a Glance
- Tasks: Lead client relationships and enhance our workplace pensions proposition.
- Company: Join a historic savings and investments firm with a focus on innovation.
- Benefits: Enjoy 38 days annual leave, competitive pension scheme, and flexible working options.
- Other info: Inclusive culture with support for diverse communities and career growth opportunities.
- Why this job: Make a real impact in the pensions industry while developing your career.
- Qualifications: Experience in client management and knowledge of workplace pensions required.
The predicted salary is between 45000 - 55000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
This is a senior role in our Corporate Pensions business reporting to the Head of Workplace Pensions. Client Managers are responsible for the leadership and maintenance of senior level client relationships for our corporate pension business both in the public and private sectors. We are focused on supporting our clients and customers who entrust us with in excess of £10bn Funds under Management.
The successful candidate will be accountable for:
- Managing a specific set of existing clients through remote and face‑to‑face interactions
- Retaining and enhancing relationships through active management
- Meeting client needs by leveraging the capability of our organisation and influencing the proposition
- Working with the Workplace Team to develop the proposition as emerging regulations (e.g. The Pensions Bill and Value for Money framework) give greater clarity to regulatory and propositional requirements
The ideal person will be a credible and well‑presented individual with significant client management and propositional experience in workplace pensions. Great attention to detail and being able to manage competing priorities are critical. This is a great opportunity to be part of a collaborative and busy team and to develop the business to reflect the needs of the market and regulations.
Key Responsibilities
- Proactively defend and successfully retain clients by developing strong relationships at an organisational leadership level.
- Provide Clients and Customers with an exceptional experience of M&G
- Support the business with ad hoc communication and represent the needs of clients and customers internally
- Manage scheme and client relationships through regular dialogue and provide clients with key governance information, investment, propositional and operational updates as required.
- Represent the customer in all interactions both internally and externally
- To develop the Workplace Pensions proposition to meet the changing requirements of clients and regulations especially in relation to the Pensions Bill and the new Value for Money framework
Key Knowledge, Skills & Experience
- Outstanding relationship skills including ability to manage challenging conversations, show empathy and the ability to negotiate within strict parameters
- Developed knowledge of pensions industry best practice, good network/links with external bodies and individuals in the same field
- Strong understanding of workplace pensions products including Stakeholder schemes, GPP, MPP and AVCs
- Understanding of the Statements of Principle and Code of Practice
- Strong knowledge of financial services regulatory and legislative frameworks
- Significant experience of working within a distribution, sales or relationship management environment
- Material experience of working in a face‑to‑face client role at a senior (board) level is essential
- Ability to work to specific and short deadlines and able to manage competing priorities
- Excellent collaboration skills to build relationships internally and influence the business on behalf of your clients and customers
- Excellent presentation skills both in development and delivery of both positive and negative messages
- Working experience of Word, PowerPoint and Excel
- Knowledge of Salesforce.com and timely/accurate updating of client interactions
Location: Stirling, Edinburgh, Reading or London
Work Level: Manager / Expert
Recruiter: Amy Curtis
Closing Date: 13th April 2026
What we offer
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services – to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave – as supporting families is a core aspect of our inclusive culture. Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options – for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G. M&G has a diverse workforce and an inclusive culture underpinned by our policies and employee‑led networks that provide networking opportunities, advice, and support for the diverse communities our colleagues represent. We welcome candidates of all genders, ethnicities, ages, sexual orientations, nationalities, disabilities or long‑term conditions, and those returning from military service or career breaks. M&G is also proud to be a Disability Confident Leader and welcomes applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at.
Client and Proposition Development Manager (12 month FTC) in Edinburgh employer: M&G
M&G is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension scheme, extensive annual leave, and comprehensive family support policies. With a commitment to inclusivity and flexible working arrangements, we foster a collaborative work culture where every team member can thrive and contribute meaningfully to our clients' success in the dynamic pensions landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client and Proposition Development Manager (12 month FTC) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around client management and workplace pensions. Tailor your answers to show how you can enhance client relationships and meet their needs.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your past successes in managing client relationships and navigating regulatory changes. Make it clear how you can bring that expertise to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client and Proposition Development Manager (12 month FTC) in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client and Proposition Development Manager role. Highlight your experience in client management and workplace pensions, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s managing client relationships or navigating regulatory changes, we want to see how you’ve made an impact in your previous roles.
Be Authentic:We love genuine candidates! Let your personality shine through in your application. Share your passion for the pensions industry and how you can contribute to our mission of providing exceptional client experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at M&G
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of workplace pensions products, especially Stakeholder schemes and GPP. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight any challenging conversations you've navigated and how you showed empathy while negotiating. This will demonstrate your ability to build strong connections.
✨Be Ready for Regulatory Talk
Familiarise yourself with the latest regulations like the Pensions Bill and the Value for Money framework. Be prepared to discuss how these changes impact client needs and how you can help adapt the proposition accordingly.
✨Practice Your Presentation Skills
Since you'll need to deliver both positive and negative messages, practice presenting complex information clearly and concisely. Use tools like PowerPoint to create a mock presentation that showcases your ability to communicate effectively.
