At a Glance
- Tasks: Shape and deliver digital servicing journeys to enhance customer experiences.
- Company: Join a leading savings and investments firm with over 175 years of innovation.
- Benefits: Enjoy 38 days annual leave, competitive pension scheme, and flexible working options.
- Other info: Inclusive culture welcoming diverse backgrounds and supporting career growth.
- Why this job: Make a real impact in a dynamic role that blends tech and finance.
- Qualifications: Experience in digital delivery, preferably in financial services, with strong collaboration skills.
The predicted salary is between 55000 - 65000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
The Digital Product Owner plays a key role in shaping and delivering digital servicing journeys across our proposition and servicing estate. The role ensures that digital changes support customer and adviser needs, meet regulatory expectations such as Consumer Duty, and improve the end‑to‑end experience. Working within a multi‑disciplinary team, the Digital Product Owner manages a continuous flow of discovery, definition and delivery activity, ensuring work is clearly articulated, prioritised, and aligned to strategic outcomes.
Key Responsibilities
- Develop, maintain, and communicate a 6‑month rolling roadmap for their product area, ensuring alignment to team outcomes, customer needs, and business priorities.
- Maintain a 3‑month prioritised story backlog, ensuring each item is clearly defined, value‑focused and ready for delivery.
- Lead ongoing discovery to shape future opportunities—working with insight, UX, data, and operational teams to explore customer problems and assess feasibility and value.
- Support the delivery of digital changes by shaping backlog items, defining acceptance criteria, and ensuring delivery teams understand required outcomes.
- Use insight, performance analytics, research and adviser feedback to identify opportunities for improvement and inform prioritisation.
- Collaborate closely with engineering, UX and operational colleagues to ensure digital changes are high‑quality, compliant, accessible, and operationally sustainable.
- Contribute to governance, risk and reporting processes, ensuring regulatory expectations (including Consumer Duty) are met.
- Support the continuous improvement of agile practices and effective team ways of working.
Core Competencies & Attributes
- Customer‑centric mindset, able to translate insight into actionable work.
- Data‑driven approach, confident interpreting digital performance and research.
- Clear communicator, skilled at articulating value, rationale, and next steps.
- Skilled collaborator working across delivery, UX, operations, risk, and compliance.
- Understanding of agile delivery, backlog refinement, and product lifecycle.
Essential Experience & Qualifications
- Experience working in digital delivery or change, preferably within financial services.
- Strong understanding of digital channels, servicing journeys, and user‑centred design.
- Ability to manage a backlog, support roadmap planning, and prioritise effectively.
Desirable
- Exposure to data analytics methods, insight tools or digital analytics.
- Aware of UK life and pensions products and servicing models.
What we offer
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days.
- Additional flexibility through our Time Off When You Need It policy.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Digital Product Owner employer: M&G
At M&G, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working arrangements, a generous pension scheme, and comprehensive family support policies, we empower our Digital Product Owners to thrive in their roles while contributing to meaningful financial solutions. Our commitment to diversity and continuous improvement ensures that every team member can develop their skills and make a real impact in the financial services industry.
