Creative Workflow Co-Ordinator

The Creative Workflow Co‑ordinator will manage, coordinate and optimise the end‑to‑end delivery workflow across Creative Services. The role ensures resources are allocated effectively, timelines are met, risks are surfaced early and creative output moves through the pipeline smoothly, consistently and compliantly through forward resource planning and work forecasting. The co‑ordinator acts as the operational heartbeat of the team, maintaining control, predictability and delivery discipline.

Key Responsibilities (Strategic & Operational)

• Run and continuously refine the day‑to‑day workflow engine for Creative Services, ensuring all jobs are accurately tracked, triaged and prioritised.
• Allocate Designers and Junior Designers to tasks based on capability, workload, deadlines and complexity, ensuring resources are balanced across competing priorities.
• Lead daily stand‑ups and maintain workflow/task boards, providing full visibility of progress, risks and bottlenecks.
• Monitor work‑in‑progress across all active jobs, ensuring that creative teams have clarity on expectations, deliverables and timelines.
• Identify delivery risks early and coordinate rapid mitigation plans, escalating when needed to the Account Manager or Brand and Creative Lead.
• Maintain and update delivery timelines, ensuring stakeholders are kept informed of changes, blockers and impacts.
• Own operational housekeeping, including file management, version control, naming conventions, folder structures and production checklists.
• Ensure all assets follow the correct approval workflow, including compliance review, evidence capture and audit documentation.
• Support the creation, rollout and improvement of standard operating procedures (SOPs), templates, trackers and workflow guides.
• Analyse delivery metrics such as cycle time, utilisation, throughput and rework, using insights to recommend process improvements.
• Collaborate closely with the Account Manager to plan capacity, manage forecasting and support quarterly/annual operational planning.
• Act as the day‑to‑day point of contact for Creative Services operations, helping stakeholders navigate the delivery process and understand timelines.

Knowledge & Skills

• Strong traffic management and workflow coordination expertise, ideally within creative or marketing environments.
• Background in forecasting and resource planning.
• Excellent organisational skills with high attention to detail, accuracy and structure.
• Ability to manage multiple concurrent workflows, balancing speed with quality.
• Understanding of creative production processes across digital, print, social and motion.
• Proficiency in workflow/project management tools (e.g., Trello, Jira, Asana, Monday.com, or enterprise equivalents).
• Confident communication skills to engage designers, marketers, agencies and compliance reviewers.
• Problem‑solving mindset, with the ability to anticipate bottlenecks and plan ahead.

Experience

• Proven background in creative operations, traffic management, production coordination or similar roles.
• Experience coordinating multi‑disciplinary creative teams in fast‑paced environments.
• Track record of improving workflows, processes or delivery frameworks.
• Experience working with compliance or regulated approval processes is beneficial.
• Experience in workforce planning and forecasting.

Key Stakeholders

• Designers and Junior Designers
• Account Manager
• Brand and Creative Lead
• Marketing Planning and Strategy team
• Compliance Reviewers
• External Agencies (Creative, Production, Media)

KPIs

• Resource utilisation and workload balance
• Cycle time reduction across asset types
• On‑time delivery against committed timelines
• Reduction in rework and late‑stage changes
• Zero missed deadlines on regulatory, critical‑path or high‑priority deliverables
• Stakeholder satisfaction with delivery operations

Location Stirling or Edinburgh

Work Level Colleague

Recruiter Amy Curtis

Closing Date 22nd May 2026

What we offer

• Valuable pension scheme with 18% employer contribution (13% employer, 5% employee), Share Save, Share Incentive Plan, and access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Inspiring Families policy with comprehensive support and paid parental leave covering maternity, adoption, surrogacy and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance.

EEO Statement

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and employee‑led networks that provide networking opportunities, advice and support for diverse communities. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Disability Confidence

M&G is proud to be a Disability Confident Leader and welcomes applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions.

Accessibility Support

If you need assistance or an alternative means of applying due to a disability or additional need, please let us know by contacting us at careers@mandg.com.