At a Glance
- Tasks: Coordinate creative projects and ensure high-quality output that aligns with marketing goals.
- Company: Join a leading savings and investments firm with a rich history of innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the central point for creativity and make a real impact in a dynamic environment.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
To act as the central coordinator for all creative and brand work entering the Creative Services function. This role ensures every brief is insight-led, clearly defined, logically prioritised, and resourced efficiently. The Account Manager provides operational discipline, enabling the team to deliver high-quality, compliant creative output that aligns with Life Marketing’s strategic objectives and campaign roadmap.
Key Responsibilities (Strategic & Operational)- Manage the full intake lifecycle — from initial request through scoping, clarification, alignment, and approval.
- Challenge and refine briefs to ensure clarity of objectives, target audience, insight, mandatories, channels, timelines, and success metrics.
- Operate as the primary point of contact for Marketing stakeholders, gathering requirements and translating them into actionable work packages.
- Create structured workback schedules, identifying dependencies, risks, and cross-functional touchpoints (Brand, Compliance, Planning & Effectiveness).
- Run weekly demand planning sessions with Creative Delivery Manager to balance capacity and prioritise against strategic needs.
- Maintain a centralised creative pipeline including SLAs, lead times, status, ownership, and blockers.
- Ensure all briefs meet quality standards and contain required inputs for the Brand and Creative Lead as well as the Designers to deliver high-quality output.
- Partner with Compliance to ensure all required regulatory inputs are captured early, and timelines reflect review cycles.
- Provide proactive communication to stakeholders including status reports, timeline updates, agreed actions, and scope changes.
- Facilitate post-delivery reviews, capturing learnings, performance insights, and opportunities for workflow optimisation.
- Strong project and workflow management, with the ability to manage multiple concurrent workstreams.
- Excellent communication and stakeholder management skills, able to influence and challenge constructively.
- Deep understanding of creative processes, campaign planning cycles, production workflows, and approvals.
- Ability to interpret marketing objectives and translate them into structured briefs.
- Proficiency with workflow/PM tools (e.g., Trello, Asana, Jira, Aprimo, Workfront — depending on M&G stack).
- Strong analytical mindset to evaluate capacity, SLAs, and pipeline performance.
- Experience in marketing operations, creative workflow management, or account/project management.
- Background in managing creative, design, or brand delivery workflows preferred.
- Experience coordinating cross-functional marketing teams in a structured environment.
- Evidence of improving processes, SLAs, and stakeholder communication.
- Life Marketing Leads
- Planning & Effectiveness
- Creative Services Team
- Compliance
- Brand Team
- External Agencies
- SLA adherence across all request types.
- Quality and completeness score of briefs.
- Reduction in rework and late-stage amends.
- Timeliness of delivery against agreed schedules.
- Stakeholder satisfaction and feedback.
- Predictability and stability of the creative pipeline.
Location: Stirling or Edinburgh
Closing Date: 25th May 2026
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Creative Team Account Manager employer: M&G
At M&G, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With a strong commitment to employee wellbeing, we offer generous benefits such as an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies. Located in the vibrant cities of Stirling or Edinburgh, our team enjoys flexible working arrangements and ample opportunities for professional growth, making M&G a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Creative Team Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect candidate for the Creative Team Account Manager role. Highlight your project management skills and how you can streamline their creative processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at M&G.
We think you need these skills to ace Creative Team Account Manager
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Creative Team Account Manager role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our needs. Keep it engaging and personal – we want to see your personality come through!
Showcase Your Experience:When detailing your work history, focus on relevant experiences that demonstrate your project management and communication skills. Use specific examples to illustrate how you've successfully managed creative workflows or collaborated with cross-functional teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at M&G
✨Know the Company Inside Out
Before your interview, make sure you understand M&G's history, values, and the specific role of a Creative Team Account Manager. Familiarise yourself with their approach to asset management and life solutions, as well as their commitment to innovation and stakeholder satisfaction.
✨Master the Briefing Process
Since this role involves managing briefs, be prepared to discuss how you would challenge and refine them. Think about examples from your past experience where you successfully clarified objectives and translated marketing goals into actionable work packages.
✨Showcase Your Project Management Skills
Highlight your experience with project management tools like Trello or Asana. Be ready to discuss how you've managed multiple workstreams in the past, including how you balanced capacity and prioritised tasks against strategic needs.
✨Communicate Like a Pro
Excellent communication is key for this role. Prepare to demonstrate your stakeholder management skills by sharing examples of how you've influenced and challenged constructively in previous positions. Show that you can provide proactive updates and facilitate post-delivery reviews effectively.
