At a Glance
- Tasks: Monitor service performance and ensure operational effectiveness of outsourced activities.
- Company: Join M&G, a leader in customer outcomes and risk oversight.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in governance and customer outcomes while developing your skills.
- Qualifications: Analytical mindset and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
M&G is seeking a colleague to join the Service & Customer Outcomes Oversight team.
The role focuses on monitoring service performance, MI and operational effectiveness of outsourced activities, with escalation of issues and remediation as needed.
You will support governance, risk and customer outcome initiatives, working to ensure controls, timely action and robust evidence for decision making.
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We think you need these skills to ace Service Performance & Risk Oversight Analyst in Bath
Service Performance Monitoring
Management Information (MI) Analysis
Operational Effectiveness Assessment
Issue Escalation
Remediation Planning
Governance Support
Risk Management
