At a Glance
- Tasks: Monitor service performance and ensure adherence to SLAs and KPIs.
- Company: Join M&G, a leading financial services company in Bath.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact on customer outcomes and service delivery.
- Qualifications: Analytical skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
M&G in Bath is seeking a fixed-term 12-month contract to support the Service & Customer Outcomes Oversight pillar.
The role focuses on monitoring outsourced front and back office service performance and ensuring adherence to SLAs and KPIs, with emphasis on backlog management and risk oversight.
You will provide independent challenge to service delivery, escalate issues, and contribute to governance packs and action logs to support good customer outcomes.
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Service Performance Oversight Analyst (12‑Month Contract) in Bath employer: M&G
M&G is an excellent employer, offering a dynamic work culture that values diversity and inclusion while fostering collaboration across geographically distributed teams. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement in the vibrant city of Edinburgh, making it an ideal place for those seeking meaningful and rewarding employment in technology delivery.
