At a Glance
- Tasks: Lead a team to oversee outsourced operations and ensure top-notch customer service.
- Company: Join M&G, a leader in financial services with a commitment to excellence.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team focused on governance and consumer duty.
- Why this job: Make a real difference in customer outcomes while driving continuous improvement.
- Qualifications: Proven leadership skills and experience in service quality management.
The predicted salary is between 60000 - 80000 £ per year.
M&G is seeking a senior leader to head the Service & Customer Outcomes Oversight team, coordinating oversight across outsourced operations and ensuring timely escalation and remediation of risks.
You will manage a small oversight team, producing MI and challenging the BPO provider to deliver strong customer outcomes.
The role focuses on governance, escalation, and continuous improvement of service quality, with emphasis on Consumer Duty and evidence-based decision making.
#J-18808-Ljbffr
We think you need these skills to ace Service & Customer Outcomes Lead (Outsourced Ops) in Bath
Leadership Skills
Oversight Management
Risk Management
Customer Service Excellence
Governance
Continuous Improvement
Data Analysis
