At a Glance
- Tasks: Monitor and improve outsourced service performance while ensuring compliance and customer satisfaction.
- Company: Join M&G, a leading company focused on customer outcomes and operational excellence.
- Benefits: 12-month contract with competitive pay and opportunities for professional growth.
- Why this job: Make a real difference in service quality and customer experience in a dynamic environment.
- Qualifications: Analytical skills and a passion for improving service performance are essential.
The predicted salary is between 50000 - 60000 £ per year.
M&G is recruiting for a 12-month Fixed Term Contract role within the Service & Customer Outcomes Oversight pillar in Bath. You will provide independent oversight of outsourced front and back office activities, ensuring SLAs, KPIs and backlog performance are met and that issues are escalated and remediated.
The role focuses on monitoring service performance, MI, operational risk inputs, corrective actions and continuous improvement, with emphasis on customer outcomes and compliance with Consumer.
We think you need these skills to ace Outsourced Service Performance Analyst in Bath
Service Performance Monitoring
SLA Management
KPI Analysis
Backlog Management
Issue Escalation
Operational Risk Assessment
Corrective Action Implementation
