At a Glance
- Tasks: Join our Advice Quality team to ensure top-notch financial advice through quality checks and feedback.
- Company: M&G is a leading international savings and investments business with over 170 years of experience.
- Benefits: Enjoy flexible working arrangements and workplace accommodations tailored to your needs.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including those with disabilities.
- Why this job: This role offers career progression in a supportive culture focused on client outcomes and integrity.
- Qualifications: A Level 4 financial qualification or equivalent is essential; knowledge of pensions and investments is a plus.
The predicted salary is between 36000 - 60000 £ per year.
At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
Advice Quality Consultant
The Advice Quality (AQ) team forms part of the Risk Control & Compliance function within Wealth Advice. The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice.
Reporting to the Advice Quality Manager you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgements on the suitability of advice outcomes and documentation standards in line with the regulatory requirements.
You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.
This Advice Quality team focus on the following advised sales: Retirement Planning, Estate Planning, Pension Switches, Investment Replacement, Regulated Mortgages, Protection and Equity Release.
The Team
Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants, the pre-sale team will assess the suitability of the advice prior to this being presented to the client, with the post-sale team completing the final assessment post-sale.
M&G Culture & Core Values
The Advice Quality culture, focuses on the core values of M&G. We are one team, aligned to one purpose. Client and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership and responsibility for doing the right thing.
Opportunity
The role would be a great opportunity for those looking to progress their career within an Advice Quality function, and further their knowledge with specialised advised sales areas such as Estate Planning, Equity Release and Long-Term Care.
Key Responsibilities For This Role
- To operate quality checking of advised sales enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards
- To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale
- To advise concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation
- To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback
- Build a rapport with the advisers within the firm and other Departments to ensure that good relationships are maintained
- Contribute into the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards
- Achievement of individual productivity targets and objectives
- To prepare reporting on quality assurance activities
Key Knowledge, Skills & Experience
- Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be achieved within 6 months
- Detailed knowledge of assessing suitability of advice outcomes , ideally from working in a compliance function
- Detailed knowledge of Pension and Investment products is essential to the role
- Working knowledge of Risk, Compliance and Advice in UK financial services
- Some experience of Financial Services regulation, in particular in the context of suitability would be an advantag
- Experience with Mortgage, Protection and Later Life products would be an advantage
Location: Stirling or Edinburgh
Job Level: Experienced Colleague
What we offer
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying.
If you need any additional support at any stage, please contact us at: careers@mandg.com
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Advice Quality Consultant employer: MG
M&G is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. As a Workplace Transformation Project Lead, you will benefit from comprehensive training programmes and opportunities for career advancement, all while contributing to creating inspiring office environments across the UK. With a commitment to delivering a best-in-class colleague experience, M&G fosters a collaborative atmosphere that values your input and expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Quality Consultant
✨Tip Number 1
Familiarise yourself with M&G's core values and culture. Understanding their emphasis on integrity, accountability, and client focus will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of Pension and Investment products, as well as the regulatory landscape in UK financial services. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former employees of M&G, especially those in the Advice Quality team. They can provide valuable insights into the role and the company culture, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided feedback or improved quality outcomes in previous roles. This will showcase your analytical skills and ability to contribute positively to the Advice Quality team.
We think you need these skills to ace Advice Quality Consultant
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Advice Quality Consultant position. Familiarise yourself with the key areas such as Retirement Planning, Estate Planning, and the importance of quality assurance in financial advice.
Tailor Your CV:Customise your CV to highlight relevant experience and qualifications that align with the job description. Emphasise your knowledge of financial products, compliance, and any previous roles that involved quality checking or advisory functions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a suitable candidate for the Advice Quality team, and express your understanding of M&G's core values.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on quality assurance.
How to prepare for a job interview at MG
✨Understand the Role
Make sure you have a solid grasp of what the Advice Quality Consultant role entails. Familiarise yourself with the key responsibilities, such as quality checking advised sales and providing feedback to advisers. This will help you demonstrate your understanding during the interview.
✨Showcase Your Knowledge
Highlight your knowledge of financial products, especially in areas like Retirement Planning, Estate Planning, and Investment Replacement. Be prepared to discuss how your experience aligns with the requirements of the role, particularly your understanding of compliance and regulatory standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your analytical skills and ability to provide constructive feedback. Think of examples from your past experiences where you successfully identified quality issues and how you addressed them.
✨Emphasise Communication Skills
Effective communication is crucial in this role. Be ready to discuss how you build rapport with advisers and collaborate with colleagues. Share examples of how you've communicated complex information clearly and effectively in previous roles.
