At a Glance
- Tasks: Engage with customers and manage administrative tasks in a friendly office environment.
- Company: Dynamic team in Bristol focused on excellent customer service.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Join a small team where your contributions truly matter.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong organisational skills and proficiency in office software required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a professional and friendly Customer Services manager to join our dynamic team in Bristol. Under the guidance of office management, you'll be part of a small office-based team. Your primary focus will be engaging with our customers and addressing any inquiries that may arise, while managing a range of administrative tasks. This role requires strong organisational skills, attention to detail, and proficiency in various office software applications.
Responsibilities
- Manage incoming phone calls with excellent phone etiquette, directing calls to the appropriate personnel.
- Manage the work schedules of our two customer services engineers and invoicing customers using the Propeller cloud-based workforce management software.
- Perform data entry tasks accurately and efficiently, such as registering gas appliance installations and processing materials orders.
- Oversee our customer services email address, ensuring prompt responses.
Experience
Previous experience in an administrative or reception role is preferred.
Customer Service Manager employer: MG Plumbing
Join our vibrant team in Bristol, where we prioritise a supportive work culture and employee development. As a Customer Service Manager, you'll benefit from a collaborative environment that encourages growth and innovation, alongside competitive benefits and a focus on work-life balance. Our commitment to excellence ensures that you will find meaningful and rewarding employment while making a positive impact on our customers.
