At a Glance
- Tasks: Manage and optimise creative workflows, ensuring smooth project delivery.
- Company: Join M&G plc, a leader in savings and investments with a rich heritage.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and private healthcare.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be the heartbeat of creative operations and make a real impact on projects.
- Qualifications: Experience in traffic management and creative operations is essential.
The predicted salary is between 30000 - 40000 € per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
The Creative Workflow Co-Ordinator will manage, coordinate and optimise the end-to-end delivery workflow across Creative Services. This role ensures resource is allocated effectively, timelines are met, risks are surfaced early, and creative output moves through the pipeline smoothly, consistently and compliantly through forward resource planning and work forecasting. The role acts as the operational heartbeat of the team, maintaining control, predictability and delivery discipline.
Key Responsibilities (Strategic & Operational):
- Run and continuously refine the day-to-day workflow engine for Creative Services, ensuring all jobs are accurately tracked, triaged and prioritised.
- Allocate Designers and Junior Designers to tasks based on capability, workload, deadlines and complexity, ensuring resources are balanced across competing priorities.
- Lead daily stand-ups and maintain workflow/task boards, providing full visibility of progress, risks and bottlenecks.
- Monitor work-in-progress across all active jobs, ensuring that creative teams have clarity on expectations, deliverables and timelines.
- Identify delivery risks early and coordinate rapid mitigation plans, escalating when needed to the Account Manager or Brand and Creative Lead.
- Maintain and update delivery timelines, ensuring stakeholders are kept informed of changes, blockers and impacts.
- Own operational housekeeping, including file management, version control, naming conventions, folder structures and production checklists.
- Ensure all assets follow the correct approval's workflow, including Compliance review, evidence capture and audit documentation.
- Support the creation, rollout and improvement of standard operating procedures (SOPs), templates, trackers and workflow guides.
- Analyse delivery metrics such as cycle time, utilisation, throughput and rework, using insights to recommend process improvements.
- Collaborate closely with the Account Manager to plan capacity, manage forecasting and support quarterly/annual operational planning.
- Act as the day-to-day point of contact for Creative Services operations, helping stakeholders navigate the delivery process and understand timelines.
Knowledge & Skills:
- Strong traffic management and workflow coordination expertise, ideally within creative or marketing environments.
- Background in forecasting and resource planning.
- Excellent organisational skills with high attention to detail, accuracy and structure.
- Ability to manage multiple concurrent workflows, balancing speed with quality.
- Understanding of creative production processes across digital, print, social and motion.
- Proficiency in workflow/project management tools (e.g., Trello, Jira, Asana, Monday.com, or enterprise equivalents).
- Confident communication skills to engage designers, marketers, agencies and compliance reviewers.
- Problem-solving mindset, with the ability to anticipate bottlenecks and plan ahead.
Experience:
- Proven background in creative operations, traffic management, production coordination or similar roles.
- Experience coordinating multi-disciplinary creative teams in fast-paced environments.
- Track record of improving workflows, processes or delivery frameworks.
- Experience working with compliance or regulated approval processes is beneficial.
- Experience in Workforce planning and forecasting.
Key Stakeholders:
- Designers and Junior Designers.
- Account Manager.
- Brand and Creative Lead.
- Marketing Planning and Strategy team.
- Compliance Reviewers.
- External Agencies (Creative, Production, Media).
KPIs:
- Resource utilisation and workload balance.
- Cycle time reduction across asset types.
- On-time delivery against committed timelines.
- Reduction in rework and late-stage changes.
- Zero missed deadlines on regulatory, critical-path or high-priority deliverables.
- Stakeholder satisfaction with delivery operations.
Location: Stirling or Edinburgh
Work Level: Colleague
Recruiter: Amy Curtis
Closing Date: 22nd May 2026
What we offer:
At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Creative Workflow Co-Ordinator - M&G plc. in Stirling employer: M&G plc
M&G plc is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package including an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies. With a commitment to inclusivity and flexible working arrangements, M&G fosters a collaborative work culture where creativity thrives, making it an ideal place for talented individuals to develop their careers in the vibrant cities of Stirling or Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Creative Workflow Co-Ordinator - M&G plc. in Stirling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M&G plc and understanding their values. Be ready to discuss how your skills as a Creative Workflow Co-Ordinator align with their mission of delivering exceptional service and innovation.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workflows and improved processes in past roles. This will demonstrate your ability to keep things running smoothly at M&G.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at M&G.
We think you need these skills to ace Creative Workflow Co-Ordinator - M&G plc. in Stirling
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Creative Workflow Co-Ordinator role. Highlight your experience in traffic management and workflow coordination, and show us how your skills align with our needs.
Showcase Your Organisational Skills:We love a candidate who can keep things organised! Use specific examples from your past roles to demonstrate your attention to detail and ability to manage multiple workflows effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at M&G plc
✨Know Your Workflow Tools
Familiarise yourself with workflow and project management tools like Trello, Jira, or Asana. Be ready to discuss how you've used these tools in past roles to manage creative processes and improve efficiency.
✨Showcase Your Coordination Skills
Prepare examples that highlight your experience in traffic management and resource allocation. Think of specific situations where you balanced competing priorities and ensured timely delivery of projects.
✨Anticipate Challenges
Demonstrate your problem-solving mindset by discussing how you've identified potential bottlenecks in workflows before they became issues. Share strategies you've implemented to mitigate risks and keep projects on track.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. You'll need to engage with various stakeholders, so be prepared to explain complex ideas simply and effectively, showcasing your strong communication skills.
