Communications Compliance Manager in Stirling

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

The Customer Communications Compliance team makes sure our customer communications are clear, fair, and meet regulatory requirements. The team reviews and approves customer communications, gives practical regulatory advice on projects, and helps ensure everything we send supports good customer outcomes and protects customers from harm.

As a Communications Compliance Consultant, you will use your strong understanding of communications regulation and digital controls to make sure our communications are compliant and work well for customers. You will work closely with communications teams to support the design and delivery of clear, customer-focused communications. You will provide trusted regulatory advice across the business, helping teams find solutions, make good decisions, and use resources effectively. A key part of the role is building confidence and capability in others, so people understand the rules and feel confident applying them. You will play an important role in strengthening our customer‐first and risk‐aware culture.

• Review and approve customer communications and Financial Promotions, providing clear feedback and making sure agreed standards and processes are followed.
• Make sure all activity stays within policy, legal requirements, and our agreed risk appetite.
• Support communications colleagues when they are developing and presenting customer materials.
• Review and quality‐check communications, including non‐Financial Promotions and delegated approvals, and give feedback where needed.
• Work closely with colleagues across Risk on change initiatives that affect customer communications, helping to identify what needs to change and how those changes should be applied across the customer journey.
• Be confident about making 'balanced' risk‐based decisions putting customers first, while adhering to M&G plc's risk framework.
• Ensure actions, decisions and processes take account of risk appetite limits and the potential impact on the risk profile of the area, escalating any uncertainties to Senior Management / Risk Function.
• Ensure the team is continuously updating their knowledge of financial promotions requirements, capabilities and skills to achieve 'best‐in‐class' status and maintain compliance with policies and regulatory requirements.
• Take an active lead in helping each person in the team perform to their best and to understand how their work contributes to the achievement of business success.

• Strong understanding of how customers move through the end‐to‐end journey, and how clear, well‐designed operational and customer communications influence customer understanding and behaviour.
• Good knowledge of the UK Financial Services industry, with a clear appreciation of how high‐quality communications improve customer comprehension, trust and overall experience.
• Detailed understanding of target customer groups, including their needs, behaviours, expectations and how they interact with financial communications.
• In‐depth experience of operational communications, including how these work in a live servicing environment and the regulatory standards, rules and constraints that apply within financial services.
• Hands‐on experience reviewing and approving Customer Communications and Financial Promotions, with a clear understanding of the associated governance, controls and approval processes.
• Proven experience working within regulated financial services environments, ensuring communications meet regulatory, legal and internal standards.
• Significant experience of influencing, and effectively managing complex stakeholder relationships across multiple 'three lines of defence' business teams.
• Experience operating within risk and control frameworks, identifying communication risks and ensuring appropriate mitigations are in place.
• Experience working with life and pension products, including applying relevant regulatory and compliance frameworks to customer‐facing communications.

• Be visible, approachable and someone who sets a positive example and drives change.
• Have the energy and focus to deliver strong business results quickly and to a high standard.
• Communicate clearly and confidently with senior leaders, influencing decisions on risk and priorities.
• Understand the detail while also thinking big‐picture, and make sure people and effort are focused on what matters most.
• Be comfortable questioning ideas and approaches in a constructive, strategic way.
• Bring quiet confidence built on experience, with the ability to challenge others without creating conflict.
• Solve problems quickly and effectively, working closely with others.
• Juggle multiple priorities with strong organisation and time‐management skills.
• Work well as part of a team and support others to succeed.

Location: Stirling – Hybrid 2 – 3 days in the office