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- Tasks: Lead operational readiness for a new Life Time Annuity product launch.
- Company: M&G is a trusted international savings and investments business with over 170 years of experience.
- Benefits: Flexible working arrangements and workplace accommodations available.
- Why this job: Join a dynamic team shaping financial products that impact lives positively.
- Qualifications: Experience in operational change management within financial services, preferably in pensions or life insurance.
- Other info: M&G values diversity and welcomes applications from all backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
Senior Operational Change Manager – Life Time Annuity
Senior Operational Change Manager – Life Time Annuity
Senior Operational Change Manager – Life Time Annuity
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: Senior Operational Change Manager – Life Time Annuity
We are seeking a strategic and experienced Senior Operational Change Manager to lead operational readiness for the launch of a new Life Time Annuity product within our Life business. This pivotal role will shape how Operations supports product delivery, ensuring alignment with business strategy, sales ambitions, and the broader Target Operating Model (TOM).
You will be a confident communicator, capable of influencing senior stakeholders and translating complex change into clear, actionable operational plans that deliver seamless service outcomes. Your remit will span all operational domains-Voice, Complaints, Back Office performance, and supporting functions-leveraging subject matter experts across Customer Services to ensure consistently high standards.
This role is critical to supporting M&G Life\’s growth ambitions and may involve onboarding new partners. Your leadership will ensure that our operating model not only meets but exceeds customer expectations for the new Life Time Annuity product.
Role Purpose
To lead and assure operational readiness for the launch and ongoing evolution of the Life Time Annuity product. You will shape the operational model, establish a model office, and ensure seamless integration with business strategy. Acting as a key conduit between Operations, Product, Sales, and Proposition Architecture, you will ensure alignment with the wider TOM.
Key Accountabilities
- Operational Readiness Leadership: Drive end-to-end readiness for the Life Time Annuity launch, ensuring all operational functions are prepared and resourced.
- SLT Engagement & Communication: Provide regular, transparent updates to the Operations and Life Time Annuity project Senior Leadership Team, with a focus on high-impact, critical-path activities.
- Operating Model Design: Support definition and documentation of the operational design blueprint for new products, aligning with existing capabilities and identifying areas for uplift or transformation.
- Impact Assessment & Change Planning: Lead operational impact assessments, identifying risks, dependencies, and mitigation strategies across the service landscape.
- Sales Strategy & Time-to-Market Alignment: Interpret Sales and TTM plans to assess operational implications, ensuring readiness to support commercial goals.
- TOM Integration: Collaborate with Proposition Architecture to translate the broader TOM into actionable operational plans, keeping the Ops SLT fully briefed and aligned.
- Stakeholder Collaboration: Build strong relationships with Product Owners and Senior Product Owners to embed operational considerations early in the product lifecycle.
- Management of two Business Readiness and Change Analysts to support product launch operational readiness.
Skills & Experience Required
- Operational knowledge and experience of Annuity products (preferred).
- Proven experience in operational change management within financial services, ideally in pensions or life insurance.
- Strong understanding of operational functions including customer servicing, complaints, voice, quality, bereavements, and systems support.
- Demonstrated ability to lead cross-functional readiness programmes and influence senior stakeholders.
- Experience designing and implementing operating models for new products or services.
- Excellent communication and stakeholder management skills, with the ability to translate complex change into clear operational impacts.
- Familiarity with regulatory and compliance considerations in pensions and investment products.
- Comfortable working in a matrixed environment with multiple delivery partners and stakeholders.
Job Level: Manager/Expert
Closing Date: 26 August 2025
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they \’opt in\’ to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 instit…
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Senior Operational Change Manager - Life Time Annuity | Stirling, UK employer: M&G plc
Contact Detail:
M&G plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Change Manager - Life Time Annuity | Stirling, UK
✨Tip Number 1
Familiarise yourself with the Life Time Annuity product and its operational implications. Understanding the nuances of annuity products will help you engage more effectively with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those with experience in operational change management. Building relationships can provide insights into the role and may lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in leading cross-functional teams and managing change initiatives. Be ready to share specific examples that highlight your ability to influence senior stakeholders and drive operational readiness.
✨Tip Number 4
Stay updated on regulatory and compliance considerations related to pensions and investment products. This knowledge will not only enhance your credibility but also show your commitment to aligning with industry standards.
We think you need these skills to ace Senior Operational Change Manager - Life Time Annuity | Stirling, UK
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Operational Change Manager position. Identify key responsibilities and required skills, and think about how your experience aligns with these aspects.
Tailor Your CV: Customise your CV to highlight relevant experience in operational change management, particularly within financial services. Use specific examples that demonstrate your ability to lead cross-functional teams and manage stakeholder relationships.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention your understanding of the Life Time Annuity product and how you can contribute to its successful launch.
Showcase Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively communicated complex changes to senior stakeholders and ensured alignment across teams.
How to prepare for a job interview at M&G plc
✨Understand the Product
Make sure you have a solid grasp of the Life Time Annuity product. Research its features, benefits, and how it fits into M&G's overall strategy. This will help you articulate your understanding during the interview.
✨Showcase Your Change Management Experience
Prepare to discuss specific examples from your past roles where you've successfully led operational change. Highlight your ability to influence stakeholders and manage cross-functional teams, as this is crucial for the role.
✨Communicate Clearly
As a Senior Operational Change Manager, clear communication is key. Practice explaining complex concepts in simple terms, as you'll need to convey operational impacts to various stakeholders effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about potential risks and mitigation strategies related to launching new products, and be ready to discuss them.