At a Glance
- Tasks: Manage client relationships and oversee workplace pension schemes for the Pensions Dashboard.
- Company: Join M&G plc, a leading savings and investments firm with over 175 years of innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Inclusive culture with support for diverse communities and career growth opportunities.
- Why this job: Be part of a critical area in pensions during a time of meaningful industry change.
- Qualifications: Experience in client management, especially within pensions or financial services, is essential.
The predicted salary is between 30000 - 40000 € per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
We are seeking a motivated and detail-driven professional to play a key role within our Workplace Pensions area. As part of the Client Management Team, you will contribute to the oversight and management of client relationships across both public and private sectors. Our team supports clients and customers who entrust us with more than £10bn in Funds under Management, and we pride ourselves on delivering exceptional service and reliable expertise.
In this role, you will take accountability for all workplace pension schemes in scope for the Pensions Dashboard, while also supporting the wider Client Management Team with retention activities as needed.
Key Responsibilities:- Lead the initial connection of workplace pension schemes to the MoneyHelper Pensions Dashboard
- Oversee the ongoing administration and maintenance of these schemes on the Dashboard
- Support senior client managers in maintaining and strengthening relationships, ensuring high levels of service and client satisfaction
- Contribute to business retention efforts by delivering high-quality operational and administrative support
- Ensure accuracy, compliance, and smooth operational processes across all pension scheme interactions
The ideal candidate will be a credible, confident, and well-presented professional with:
- Proven client management experience, ideally within pensions or financial services
- Strong working knowledge of the MoneyHelper Pensions Dashboard and related processes
- Excellent attention to detail and a disciplined approach to managing competing priorities
- Clear communication skills, with the ability to engage effectively with internal and external stakeholders
- A collaborative mindset and a desire to contribute positively to a busy, supportive, and high-performing team
- The opportunity to work with a diverse portfolio of clients and customers
- A collaborative environment that values expertise, teamwork, and professional growth
- The chance to contribute to a critical area within Workplace Pensions at a time of meaningful industry change
At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy
- Market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Client Manager (12 mth FTC) - M&G plc. in London employer: M&G plc
M&G plc is an exceptional employer that prioritises employee wellbeing and professional growth, offering a collaborative environment where diverse talents thrive. With generous benefits including an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies, M&G fosters a culture of inclusivity and flexibility, making it an ideal place for those seeking meaningful careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager (12 mth FTC) - M&G plc. in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at M&G or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching M&G's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Client Manager (12 mth FTC) - M&G plc. in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Manager role. Highlight your experience in client management, especially within pensions or financial services, and show how you can contribute to our team at M&G.
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, be sure to demonstrate this in your application. Use clear formatting, check for typos, and ensure all information is accurate to reflect your disciplined approach.
Communicate Clearly:Effective communication is key in this role. Use straightforward language in your application and make sure to convey your ideas clearly. This will help us see how you can engage with both internal and external stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at M&G.
How to prepare for a job interview at M&G plc
✨Know Your Stuff
Make sure you have a solid understanding of the MoneyHelper Pensions Dashboard and its processes. Brush up on your knowledge of workplace pensions and be ready to discuss how you can contribute to client management effectively.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences that highlight your client management abilities. Think about times when you successfully maintained or strengthened client relationships, as this will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves engaging with various stakeholders, demonstrating your communication skills during the interview is crucial. Consider doing mock interviews with friends or family to refine your delivery.
✨Emphasise Teamwork
M&G values collaboration, so be prepared to discuss how you work within a team. Share specific instances where you contributed positively to a team environment, especially in high-pressure situations, to show you’re a great fit for their culture.
