AI Engineer in London

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

As an AI Engineer within the M&G Life AI & Innovation team, you will play a key role in designing, developing, and deploying AI solutions that support our digital transformation and business growth. Working closely with the AI Lead and the AI & Innovation Business Analyst, you will translate business requirements into robust technical solutions, champion responsible AI practices, and help deliver measurable business value. You will be part of a multi‑disciplinary team driving innovation and continuous improvement across the organisation.

• AI Solution Delivery: Take ownership of the end‑to‑end delivery of AI solutions, from opportunity identification and requirements gathering (in partnership with the Business Analyst) through design, development, testing, deployment, and ongoing monitoring. Collaborate with cross‑functional teams (Marketing, IT, Sales, Distribution, Customer Service) to ensure solutions meet business needs and strategic objectives.
• Technical Excellence: Apply best practices in AI development, including robust testing, version control, and responsible AI implementation. Ensure all solutions comply with data governance, privacy, and ethical standards, working with the Business Analyst and AI Lead to uphold regulatory requirements.
• Business Value Measurement: Build solutions that drive efficiency, unlock insights, and create measurable business impact. Support the definition and tracking of key performance indicators (KPIs) and objectives and key results (OKRs) for AI projects, in collaboration with the Business Analyst.
• Change Management & Adoption: Champion the adoption of new AI solutions across the business, supporting training and transition activities to maximise user engagement and business impact. Facilitate change management and ensure successful implementation in partnership with the Business Analyst.
• Continuous Improvement: Contribute to a culture of experimentation, continuous improvement, and learning within the AI & Innovation team. Share knowledge and best practices across roles to foster team development.
• Production Support: Monitor AI solutions in production, analyse performance, and investigate root causes of issues to ensure ongoing reliability and effectiveness.

• Proven experience delivering AI and innovation projects in a business context.
• Strong technical background in Data Science, Machine Learning, and AI (including LLMs, agentic AI, and decision intelligence systems).
• Proficiency in Python and experience with platforms such as Databricks, OpenAI, GitHub and Copilot Studio.
• Experience with MLOps, cloud deployment (AWS/Azure), and model evaluation/selection.
• Excellent communication skills, able to explain technical concepts to non‑technical stakeholders.
• Strong problem‑solving, analytical, and project management skills.

• Experience in Life or Financial Services.
• Knowledge of Agile/Scrum methodologies and service design.
• Familiarity with AI ethics, regulatory requirements, and responsible AI practices.

This role offers opportunities for progression within the AI & Innovation team or the wider Life business. You will work with cutting‑edge AI technologies and help shape the future of the organisation.

As a savings and investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services – to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave – as supporting families is a core aspect of our inclusive culture. Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options – for peace of mind.

M&G is also proud to be a Disability Confident Leader. We welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: M&G is committed to an inclusive culture and welcomes those from all backgrounds, including gender, ethnicity, age, sexual orientation, nationality, disability, or long‑term condition. We are looking to attract, promote and retain exceptional people across our diverse workforce.