At a Glance
- Tasks: Coordinate creative projects and ensure high-quality output for marketing campaigns.
- Company: Join M&G plc, a leading savings and investments firm with a rich heritage.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and private healthcare.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be the central hub of creativity and make a real impact in a dynamic environment.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
To act as the central coordinator for all creative and brand work entering the Creative Services function. This role ensures every brief is insight-led, clearly defined, logically prioritised, and resourced efficiently. The Account Manager provides operational discipline, enabling the team to deliver high-quality, compliant creative output that aligns with Life Marketing's strategic objectives and campaign roadmap.
Key Responsibilities (Strategic & Operational):
- Manage the full intake lifecycle - from initial request through scoping, clarification, alignment, and approval
- Challenge and refine briefs to ensure clarity of objectives, target audience, insight, mandatories, channels, timelines, and success metrics
- Operate as the primary point of contact for Marketing stakeholders, gathering requirements and translating them into actionable work packages
- Create structured workback schedules, identifying dependencies, risks, and cross-functional touchpoints (Brand, Compliance, Planning & Effectiveness)
- Run weekly demand planning sessions with Creative Delivery Manager to balance capacity and prioritise against strategic needs
- Maintain a centralised creative pipeline including SLAs, lead times, status, ownership, and blockers
- Ensure all briefs meet quality standards and contain required inputs for the Brand and Creative Lead as well as the Designers to deliver high-quality output
- Partner with Compliance to ensure all required regulatory inputs are captured early, and timelines reflect review cycles
- Provide proactive communication to stakeholders including status reports, timeline updates, agreed actions, and scope changes
- Facilitate post-delivery reviews, capturing learnings, performance insights, and opportunities for workflow optimisation
Knowledge & Skills:
- Strong project and workflow management, with the ability to manage multiple concurrent workstreams
- Excellent communication and stakeholder management skills, able to influence and challenge constructively
- Deep understanding of creative processes, campaign planning cycles, production workflows, and approvals
- Ability to interpret marketing objectives and translate them into structured briefs
- Proficiency with workflow/PM tools (e.g., Trello, Asana, Jira, Aprimo, Workfront - depending on M&G stack)
- Strong analytical mindset to evaluate capacity, SLAs, and pipeline performance
Experience:
- Experience in marketing operations, creative workflow management, or account/project management
- Background in managing creative, design, or brand delivery workflows preferred
- Experience coordinating cross-functional marketing teams in a structured environment
- Evidence of improving processes, SLAs, and stakeholder communication
Key Stakeholders:
- Life Marketing Leads
- Planning & Effectiveness
- Creative Services Team
- Compliance
- Brand Team
- External Agencies
KPIs:
- SLA adherence across all request types
- Quality and completeness score of briefs
- Reduction in rework and late-stage amends
- Timeliness of delivery against agreed schedules
- Stakeholder satisfaction and feedback
- Predictability and stability of the creative pipeline
Location: Stirling or Edinburgh
Work Level: Experienced Colleague
Recruiter: Amy Curtis
Closing Date: 25th May 2026
What we offer:
At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Creative Team Account Manager - M&G plc. in Edinburgh employer: M&G plc
M&G plc is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous pension scheme, extensive annual leave, and comprehensive family support policies. With a commitment to inclusivity and flexible working arrangements, M&G fosters a collaborative work culture where creativity thrives, making it an ideal place for talented individuals to contribute meaningfully while enjoying a balanced work-life experience in the vibrant locations of Stirling or Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Creative Team Account Manager - M&G plc. in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M&G plc and understanding their values and culture. Tailor your responses to show how your skills align with their mission of providing confidence in financial solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in creative project management can help streamline processes at M&G. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at M&G.
We think you need these skills to ace Creative Team Account Manager - M&G plc. in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Creative Team Account Manager role. Highlight your experience in managing creative workflows and how it aligns with M&G's mission. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your project management and communication abilities. We love seeing how you've tackled challenges and delivered results in previous roles.
Be Insightful:Remember, this role is all about insight-led briefs. When writing your application, reflect on how you’ve used insights to drive creative projects in the past. We’re looking for someone who can think strategically and translate that into actionable plans.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at M&G plc
✨Know Your Creative Processes
Familiarise yourself with the creative processes and campaign planning cycles relevant to the role. Be ready to discuss how you can manage workflows effectively and ensure high-quality output that aligns with strategic objectives.
✨Master Stakeholder Communication
Prepare to showcase your excellent communication skills. Think of examples where you've influenced or challenged stakeholders constructively, and be ready to explain how you gather requirements and translate them into actionable work packages.
✨Demonstrate Project Management Skills
Brush up on your project management techniques. Be prepared to discuss how you manage multiple concurrent workstreams and create structured workback schedules, identifying dependencies and risks along the way.
✨Showcase Your Analytical Mindset
Highlight your analytical skills by discussing how you've evaluated capacity, SLAs, and pipeline performance in previous roles. Be ready to provide examples of how you've improved processes and stakeholder communication.
