Tooling, Governance & Control Lead

Join to apply for the Tooling, Governance & Control Lead role at M&G.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The Role

M&G Life covers over 5 million customers with more than £300 bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in‑house operation. The Tooling, Governance & Control Lead is responsible for selecting, maintaining, and driving adoption of delivery tools (e.g. Jira, ServiceNow), as well as developing and enforcing governance frameworks and control processes. This role ensures robust compliance, high‑quality reporting, and data‑driven insights for portfolio health. The Lead works directly with Portfolio Directors, Heads of Delivery, and PMO, and is accountable for closing audit actions and supporting delivery teams through training and support.

Key Responsibilities

• Select, implement, and maintain delivery tools, ensuring they meet the needs of the change function.
• Develop and enforce governance frameworks and control processes across all change teams.
• Drive tool adoption and provide training and support to delivery teams.
• Lead on reporting, dashboards, and data quality for change delivery, providing actionable insights to Portfolio Directors.
• Track data and insights to provide clear views of portfolio health.
• Ensure audit actions are closed and compliance is maintained.
• Represent the function in audits, governance forums, and tool selection committees.
• Collaborate with PMO and delivery teams to ensure best practice in tooling and governance.

Skills and Experience

• Proven experience with delivery tools (Jira, ServiceNow, etc.) and governance frameworks in a change or transformation environment.
• Experience in financial services or regulated environments.
• Strong analytical and data management skills, with experience in reporting and dashboarding.
• Excellent stakeholder engagement and training skills.
• Ability to drive adoption and compliance across diverse teams.

Key Behaviours

• Detail‑oriented, proactive, and accountable.
• Strong communicator and influencer at all levels.
• Committed to continuous improvement and high standards.
• Collaborative and supportive, with a focus on enabling others.

Work Level: Manager Expert

Recruiter: Sarah Mathers

Location: London, Scotland, Location independent

Closing Date: Monday 10th November

What we offer

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• Our pension scheme: 18% total, with 13% employer contributions and 5% employee contributions. We also offer Share Save and our Share Incentive Plan, plus access to financial wellbeing and support services.
• 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
• Inspiring Families policy with comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
• Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance, with family options.

To explore more about life at M&G and our full benefits offering, visit Life at M&G.

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at careers@mandg.com.