Learning and Development Coach

Join to apply for the Learning and Development Coach role at M&G.

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The Role

The Learning & Development Coach is responsible for designing, implementing, and managing strategic learning and development initiatives that enhance individual and organisational capability across the UK Distribution channel. This role ensures alignment with regulatory requirements, strategic business goals, and talent development strategies.

Strategic Learning Leadership

• Develop and execute a learning capability strategy aligned with business objectives and regulatory standards.
• Lead the design and delivery of learning programs that support technical upskilling, risk management, compliance, leadership development, and soft skills development.
• Collaborate with senior leaders to identify capability gaps and future skill needs.

Program Design & Delivery

• Create and manage scalable learning solutions using blended methodologies (workshops, coaching, e-learning, etc.).
• Oversee the development of content that supports sales proposition delivery competencies, including product & proposition knowledge, advice process knowledge, and good marketplace understanding.
• Ensure learning programs are inclusive, accessible, and tailored to diverse learning styles.

Stakeholder Engagement

• Partner with HR, compliance, and sales unit leaders to embed learning into performance and talent management processes.
• Manage relationships with external training providers and regulatory bodies to ensure quality and compliance.
• Act as a trusted advisor on learning strategy and capability development.

Technology & Innovation

• Leverage learning management systems and digital tools to enhance learner experience and track progress.
• Stay abreast of emerging trends in financial services marketplace, learning technology and integrate innovative solutions where appropriate.

Measurement & Evaluation

• Define and monitor KPIs for learning initiatives (e.g., engagement, completion rates, performance improvement opportunities).
• Use data analytics to assess learning impact and ROI, and report findings to senior stakeholders.
• Continuously improve programs based on feedback, strategic goals and performance metrics.

Accountabilities

• Capability Development: Ensure the UK Distribution channel is equipped with the skills and knowledge required to meet current and future business needs.
• Compliance & Risk: Ensure all learning initiatives meet financial services regulatory standards and support Plc risk mitigation.
• Performance Enablement: Drive a culture of continuous learning that supports employee growth and increased business performance.
• Budget Management: Manage the learning budget effectively, ensuring cost-efficiency and value delivery.
• Team Leadership: Foster collaboration and innovation across the channel when developing and delivering capability development.

Qualifications & Experience

• Expertise in instructional design, adult learning theory, and digital learning platforms.
• Proven experience in learning and development within financial services or a regulated industry.
• Strong understanding of financial services operations, compliance, and risk frameworks.
• Excellent stakeholder management, communication, and project leadership skills.
• Analytical mindset with experience in learning impact measurement and reporting.

Department: UK Distribution
Management level: Manager or Expert
Role reports to: Head of Distribution Operations
Recruiter: Phoebe Ewers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long‑term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they ‘opt in’ to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com