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- Tasks: Deliver exceptional customer service and support in a dynamic contact centre environment.
- Company: Join M&G, a leading financial brand with over 170 years of experience.
- Benefits: Enjoy a competitive salary, generous pension, and 30 days holiday plus bank holidays.
- Why this job: Kickstart your career in financial services while making a real difference for customers.
- Qualifications: Customer service experience is a plus, but enthusiasm and a willingness to learn are key.
- Other info: Flexible working arrangements and a supportive, inclusive culture await you.
The predicted salary is between 30000 - 42000 £ per year.
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth.
All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Customer Service Consultant – 9 month Fixed Term Contract
Location: Bath Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers.
The Role: As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team.
The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations – We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time.
We\’ll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office.
We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am – 5.30pm.
Key Responsibilities
- Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required
- Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
- Own all requests and enquiries from end to end, delivering a personal service
- Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues
- Identify ways in which we can continue to improve the way we do things
Key Knowledge, Skills & Experience:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:
- Experience of customer service and administrative environments (preferably in financial services, but not essential)
- Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential
- Organisational skills
- Ability to connect and build rapport where appropriate
What we offer:
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus
- 30 days\’ holiday per year plus bank holidays (32 in Scotland)
- Private medical insurance
- Critical Illness cover (subject to T&C)
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.
Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they \’opt in\’ to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
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Customer Service Consultant - 9mth FTC employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - 9mth FTC
✨Tip Number 1
Get to know M&G and their values! Before your interview, do a bit of homework on the company. Understand their mission and how they operate. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your enthusiasm for the role! When you’re speaking with the team, let your passion for customer service shine through. They want to see that you’re excited about the opportunity to be part of their dynamic team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the company culture. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Customer Service Consultant - 9mth FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight any relevant experience in customer service or call centre environments, and show us how you connect with customers.
Show Your Personality: We want to see the real you! Use your cover letter to express your enthusiasm for the role and the company. Let us know why you're excited about working with M&G and how you embody our values of care and integrity.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at M&G
✨Know the Company Inside Out
Before your interview, take some time to research M&G. Understand their purpose, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Consultant, your ability to connect with customers is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your organisational skills and how you maintain high standards in a busy environment.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the hybrid working model, or how M&G supports its employees' professional development. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your ability to understand customer needs—an essential skill for the role. Don't hesitate to ask for clarification if you need it!
