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For Companies At a Glance
- Tasks: Collaborate to manage business analysis and implement change programmes for exceptional customer service.
- Company: Join M&G, a leading international savings and investments business with a rich history.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment focused on delivering great service experiences.
- Qualifications: 3+ years in customer service and business analysis, with strong communication and problem-solving skills.
- Other info: Diverse workforce with a commitment to inclusion and support for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role: Business Change & Readiness Analyst
The Business Change and Readiness Analyst contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers. The role will be responsible for working collaboratively in managing business analysis, impact assessment, planning and business readiness to implement change programmes and manage incident remediation successfully on behalf of the operations team. This could be as a product of regulatory, legislative, strategic or transformational change as well as through system incidents. Individual performance and service delivery is subject to M&G Prudential’s HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks. The role is supporting the end to end change, readiness and business process life cycle within the operation which requires a working knowledge of the business operation and systems alongside change and readiness activities. They will need to partner with the operational leadership and other parts of the Wealth organisation. Team work, collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Additionally, the role will be key in managing change, readiness and incident remediation risk on behalf of the business operations and post implementation review of all associated changes.
Main Responsibilities:
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment and customers outcomes
- Business analysis, strategic planning and readiness activities
- Change & Incident Management – communicating and managing the impact of change and system incidents across the operations teams, providing coaching and training where necessary
- Business analytics – ability to interpret operations data and insights to feed into change discussions
- Using tools and techniques to deliver change in an AGILE environment
- Support training design and execution
- Operational design, development and providing recommendations for improvement
- Business communications between the System Support & Readiness, Operational, Transformation and Incident Management teams alongside wider stakeholders
- Identification of operational risks and supporting solutions to mitigate
- Lead business readiness activity and manage operational elements of UAT
Key Knowledge, Skills & Experience
- At least 3-years’ experience of working in a customer service environment, preferably Financial Services
- At least 3-years’ experience of relevant business analysis or business readiness work
- Experience of supporting complex, diverse, ambiguous, cross-department high value projects and business change programmes
- Excellence in Execution – proactively seeks ways to improve personal and organisational effectiveness to meet current and future business needs
- Clear Communication Skills – a natural ability to explain complex information clearly and simply using excellent written and oral communication
- Thinks Strategically – takes a broad view of the business, industry and customer environment to anticipate and plan for the future
- Strong attention to detail
- Approachable and effective at building strong team relationships with experience of resolving conflict, influencing and relationship management at senior levels of the organisation
- Probing and testing to understand and resolve needs
- Self-learner – will proactively use the tools provided to improve knowledge and search for information
- Critical thinking and strong problem-solving abilities
Work Level : Experienced Colleague
Recruiter: Phoebe Ewers
Location: Homebased UK, London, Stirling
Closing Date : 15 October 2025
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they opt in to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
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Business Change & Readiness Analyst employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change & Readiness Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&G on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding M&G's values and how they align with your own. Be ready to share examples of how you've demonstrated teamwork and accountability in past roles.
✨Tip Number 3
Practice your communication skills! Since clear communication is key for this role, try explaining complex ideas to friends or family. The clearer you are, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at M&G.
We think you need these skills to ace Business Change & Readiness Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Change & Readiness Analyst role. Highlight your relevant experience in business analysis and customer service, and show how you align with M&G's values of collaboration and integrity.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage change, communicate effectively, and work in an AGILE environment. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain complex ideas, as this reflects the communication skills we value at M&G. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at M&G
✨Know Your Stuff
Before the interview, dive deep into M&G's values and mission. Understand their approach to customer service and how they manage change. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your past experiences in business analysis and change management. Use specific examples that highlight your problem-solving skills and ability to work collaboratively in a team environment.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. M&G values clear communication, so be prepared to demonstrate this skill during the interview by breaking down your thought process when discussing previous projects.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if M&G is the right fit for you. Think about how you can contribute to their goals.
