Best Practice Lead

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role

M&G Life covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in‑house operation.

The Best Practice Lead is responsible for defining, embedding, and continuously improving delivery standards and methodologies across the change function. This role designs frameworks and guidance, drives lessons learned, and ensures best practice is adopted throughout the organisation. The Best Practice Lead works closely with delivery teams and senior leaders, representing best practice in governance forums and supporting the upskilling of colleagues where needed.

Key Responsibilities

• Define and embed delivery standards, methodologies, and frameworks across all change teams.
• Design and maintain best practice guidance, ensuring it is current, practical, and aligned to organisational goals.
• Drive continuous improvement through lessons learned, feedback loops, and regular reviews of delivery approaches.
• Represent best practice in governance forums and influence senior leaders to ensure adoption.
• Work closely with delivery teams to support the practical application of standards and frameworks.
• Run training sessions, workshops, and communities of practice to support upskilling (as required).
• Act as a subject matter expert and advisor on best practice for change delivery.

Key Skills and Experience

• Proven experience designing and embedding best practice frameworks in change or transformation functions.
• Experience in financial services or regulated environments.
• Strong stakeholder engagement and influencing skills, with the ability to work across all levels of the organisation.
• Excellent communication and facilitation skills.
• Relevant qualifications/certifications (e.g. Agile, Lean, project/programme management) are desirable.

Key Behaviours

• Proactive, collaborative, and committed to continuous improvement.
• Able to balance strategic thinking with practical application.
• Confident in challenging the status quo and driving positive change.
• Supportive and approachable, with a passion for developing others.

Work Level: Manager Expert

Recruiter: Sarah Mathers

Location: London, Scotland, Location independent

Closing Date: Monday 10th November

What we offer

At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services – to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave – as supporting families is a core aspect of our inclusive culture.
• Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options – for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com