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For Companies At a Glance
- Tasks: Lead the charge in defining and improving delivery standards across our change teams.
- Company: Join M&G, a pioneering firm with over 175 years of innovation in savings and investments.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and comprehensive health cover.
- Why this job: Make a real impact by driving best practices and supporting your colleagues' growth.
- Qualifications: Experience in designing frameworks and strong communication skills are essential.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role
M&G Life covers over 5 million customers with more than £300 Bn invested across all of its products and wrappers, and has an ambitious growth plan for 2025 and beyond. M&G Life operations work with a number of partners including Equiniti, Diligenta, Waystone, Paragon, Willis Towers Watson, as well as M&G Global Services supporting our in‑house operation.
The Best Practice Lead is responsible for defining, embedding, and continuously improving delivery standards and methodologies across the change function. This role designs frameworks and guidance, drives lessons learned, and ensures best practice is adopted throughout the organisation. The Best Practice Lead works closely with delivery teams and senior leaders, representing best practice in governance forums and supporting the upskilling of colleagues where needed.
Key Responsibilities
- Define and embed delivery standards, methodologies, and frameworks across all change teams.
- Design and maintain best practice guidance, ensuring it is current, practical, and aligned to organisational goals.
- Drive continuous improvement through lessons learned, feedback loops, and regular reviews of delivery approaches.
- Represent best practice in governance forums and influence senior leaders to ensure adoption.
- Work closely with delivery teams to support the practical application of standards and frameworks.
- Run training sessions, workshops, and communities of practice to support upskilling (as required).
- Act as a subject matter expert and advisor on best practice for change delivery.
Key Skills and Experience
- Proven experience designing and embedding best practice frameworks in change or transformation functions.
- Experience in financial services or regulated environments.
- Strong stakeholder engagement and influencing skills, with the ability to work across all levels of the organisation.
- Excellent communication and facilitation skills.
- Relevant qualifications/certifications (e.g. Agile, Lean, project/programme management) are desirable.
Key Behaviours
- Proactive, collaborative, and committed to continuous improvement.
- Able to balance strategic thinking with practical application.
- Confident in challenging the status quo and driving positive change.
- Supportive and approachable, with a passion for developing others.
Work Level: Manager Expert
Recruiter: Sarah Mathers
Location: London, Scotland, Location independent
Closing Date: Monday 10th November
What we offer
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% , with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services – to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave – as supporting families is a core aspect of our inclusive culture.
- Health & Protection cover including Private Healthcare , Critical Illness cover and Life Assurance for you, with family options – for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee‑led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
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Best Practice Lead employer: M&G
Contact Detail:
M&G Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Best Practice Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&G. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to best practices in change delivery. We want to see how you can apply your knowledge practically, so think of examples from your past experiences.
✨Tip Number 3
Show off your skills! If you have relevant qualifications or certifications, make sure to highlight them during your conversations. It’s all about proving you’re the right fit for the Best Practice Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at M&G.
We think you need these skills to ace Best Practice Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Best Practice Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've designed and embedded best practice frameworks in previous roles. We love seeing quantifiable results, so if you can, include metrics!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for continuous improvement and how you’ve challenged the status quo.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at M&G
✨Know Your Best Practices
Make sure you’re well-versed in best practice frameworks, especially those relevant to change and transformation functions. Brush up on your knowledge of Agile, Lean, and any other methodologies that might be applicable. This will not only show your expertise but also demonstrate your commitment to continuous improvement.
✨Engage with Stakeholders
Prepare to discuss how you've successfully engaged with stakeholders in the past. Think of specific examples where you influenced senior leaders or collaborated with delivery teams. Being able to articulate your experience in stakeholder engagement will highlight your strong communication skills and ability to work across all levels of an organisation.
✨Showcase Your Training Skills
Since the role involves running training sessions and workshops, be ready to share your experiences in upskilling others. Discuss any training sessions you've led or participated in, and how you’ve helped colleagues adopt new practices. This will illustrate your supportive nature and passion for developing others.
✨Be Proactive and Collaborative
During the interview, embody the proactive and collaborative behaviours that the company values. Share examples of how you've challenged the status quo and driven positive change in previous roles. This will resonate well with their focus on creating an exceptional workplace culture.
