LCERM Operations Specialist in London

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favouring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The LCERM Operations Specialist supports the LCERM Division with projects and deliverables needed to carry out their responsibilities. Support the Legal, Compliance and Enterprise Risk Management (LCERM) function with operational, governance, and project support across London and Luxembourg. The role partners with stakeholders to execute technology initiatives, support divisional projects, and provide ongoing coordination related to LCERM priorities. This position also supports Luxembourg board activities, vendor management, and related reporting and controls.

WHAT YOU WILL DO

• Collaborate with cross functional teams (including Distribution, IT, Finance and Business Continuity as well as other various business units) supporting interdepartmental processes, initiatives and programs.
• Provide support for Software products used by the LCERM Division (Microsoft, AdobeSign, LegalDocs, Litera Compare, etc.) and act as a liaison with helpdesk on support incidents.
• Create and maintain documentation such as procedures, quick reference guides and other operational support documentation process workflows.
• Provide day-to-day operational support to LCERM teams in London and Luxembourg, ensuring consistent coordination across locations.
• Coordinate and support technology initiatives impacting LCERM, including implementation tracking and status reporting. Also assist with AI prompting to the London and Lux teams.
• Support Division wide processes such as the Legal Invoicing process, Business Continuity Plan Management, Budget matters, annual membership renewals and Vendor Onboarding and Renewal process.
• Collaborate with general administrative functions such as document signature, draft correspondence, as well as management and filing/scanning documents.
• Assist with ad-hoc tasks and special projects.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree or equivalent, 0-2 + years of experience.
• Ability to prioritise and manage multiple tasks within a fast-paced, high growth department.
• Ability to work cross-functionally with a variety of teams within the company.
• Ability to perform routine assignments using existing guidelines.
• Pro-actively identify issues, to escalate to sr. position and team lead.
• Ability to seek support to move projects forward by gaining support needed from others while working in a cross-functional role.
• Excellent analytical, problem-solving, and communication skills.
• Flexible and adaptable.
• Advanced knowledge of Microsoft Office Suite.

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What we offer:

At MFS, we view our employees as family — and like you, we want our family happy and healthy. That's why we provide competitive benefits programmes and family-friendly policies which support the work-life balance needs of our employees. MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance. MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, colour, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Summary Location: London Type: Full time