Medical Laboratory Supervisor in Middleton

MFM Health is seeking an experienced and hands-on Medical Laboratory Supervisor to lead daily laboratory operations across multiple sites, including point-of-care testing. This role is responsible for ensuring accurate and timely test results, regulatory compliance, operational efficiency, and exceptional patient service. This is an ideal opportunity for a motivated laboratory professional who thrives in both leadership and bench roles and is passionate about quality and team development.

Key Responsibilities

• Supervise all daily testing activities, including specimen handling, processing, testing, and result reporting.
• Serve as a hands-on Medical Lab Technician.
• Maintain efficient patient flow and ensure excellent customer service.

Staff Leadership & Workforce Management

• Hire, train, and onboard new laboratory staff.
• Ensure all staff meet required education, certification, and competency standards.
• Conduct regular performance feedback, technical observations, and competency assessments.
• Manage schedules, staffing levels, timesheets, attendance, and vacation records.
• Promote clear communication through regular team meetings and collaboration with clinical teams.

Quality Assurance & Regulatory Compliance

• Maintain and enforce all Quality Control (QC) and Quality Assurance (QA) programs.
• Participate in proficiency testing, audits, troubleshooting, and corrective actions.
• Maintain OSHA, HIPAA, state, and federal regulatory compliance.
• Ensure laboratory documentation, policies, and procedures are current and accurate.

Equipment, Inventory & Vendor Management

• Coordinate preventive maintenance, calibration, and repair with external vendors.
• Oversee instrument implementation, reagent contracts, and supply inventory.
• Monitor physical environment safety and initiate corrective actions when needed.

Information Systems & Workflow Optimization

• Collaborate with IT, Orchard LIS, EHR teams, and reference labs to maintain test dictionaries, workflows, and system functionality.
• Support enhancements and problem resolution for all lab-related software systems.

Administrative Duties & Problem Resolution

• Maintain MSDS chemical files and other required lab documentation.
• Conduct cost analyses and support the introduction of new tests and equipment.
• Investigate and resolve administrative, clinical, or patient-related issues professionally.
• Perform additional duties as assigned to support laboratory operations.

Pay Range: 80k - 100k Commensurate with experience

Qualifications

• Bachelor of Science degree; applicable laboratory certifications preferred.
• 3–5 years of supervisory or management experience in a clinical laboratory.
• Familiarity with Abbott Architect, Cepheid or Sysmex preferred but not required.
• Experience with Athena and Orchard preferred but not required.
• Strong communication and interpersonal skills.
• Ability to prioritize, work independently, and problem-solve effectively.
• Experience in medical or clinical laboratory environments required.
• Commitment to adhering to company policies, safety standards, and clinical protocols.

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services. At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!