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- Tasks: Provide hands-on IT support to staff and pupils in a dynamic school environment.
- Company: Established IT Managed Services provider with a focus on the Education sector.
- Benefits: Career development opportunities, supportive team culture, and varied daily tasks.
- Other info: Work with cutting-edge technology and build lasting relationships in a collaborative setting.
- Why this job: Join a growing team and make a real difference in the education sector.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
We’re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. They’re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you’ll be a key part of the local IT team.
What will you be doing day-to-day?
You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role - no two days are quite the same. You’ll be supporting:
- Servers and core infrastructure
- Network and Wi-Fi
- End-user devices
- Cloud-based systems
You’ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support.
Key Responsibilities
- Managing incidents and service requests from start to finish
- Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
- Supporting users with hardware and software queries (ticket, phone, or face-to-face)
- Keeping the ticketing system up to date with clear, accurate notes
- Developing your technical knowledge across the technologies the team supports
- Assisting with monitoring and routine maintenance tasks
- Keeping on top of timesheets and internal KPIs
What they’re looking for:
- At least 1 year’s experience in an IT support role
- Experience in a customer-facing environment
- Strong communication skills – comfortable supporting users of all technical levels
- Someone proactive who can work independently when needed
- A positive attitude and willingness to learn
- Full driving licence and access to a vehicle
Tech you’ll be working with:
- Windows Server
- Active Directory
- Networking & Firewalls
- Azure
- Virtualisation
- Cyber Security
IT Support Technician in Wakefield employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Wakefield
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Langley to meet potential employers and other professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or any relevant certifications, make sure to bring them up in conversations. This is your chance to demonstrate your hands-on experience and technical knowledge that aligns with what they’re looking for.
✨Tip Number 3
Be proactive during interviews. Ask insightful questions about their IT systems and how you can contribute to their goals. This shows you’re genuinely interested and ready to jump in and help out from day one.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a solid relationship with this client, and applying directly through us can give you an edge. Plus, we’re here to support you every step of the way in landing that IT Support Technician role.
We think you need these skills to ace IT Support Technician in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in customer-facing environments, and don’t forget to mention any specific tech skills that match what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT support and how you can contribute to our team. Keep it friendly and professional, and don’t hesitate to share why you want to work with us.
Show Off Your Communication Skills: Since this role involves supporting users of all technical levels, make sure your application reflects your strong communication skills. Use clear language and examples that demonstrate how you’ve successfully helped others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MFK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Server, Active Directory, and Azure. Being able to discuss your hands-on experience with these systems will show that you're not just familiar with them, but that you can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves supporting users of all technical levels, practice explaining complex IT concepts in simple terms. Think about examples from your past where you've successfully helped someone troubleshoot an issue, and be ready to share those stories during the interview.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Prepare examples of times when you went above and beyond in your previous roles, whether it was resolving a tricky issue or suggesting improvements to processes. This will highlight your willingness to learn and grow within the team.
✨Prepare Questions for Them
Interviews are a two-way street! Have a few thoughtful questions ready about the company culture, team dynamics, or opportunities for professional development. This shows that you're genuinely interested in the role and want to ensure it's a good fit for both you and the employer.