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- Tasks: Provide hands-on IT support to staff and pupils in a dynamic school environment.
- Company: Established IT Managed Services provider with a focus on the Education sector.
- Benefits: Career development opportunities, supportive team culture, and varied daily tasks.
- Other info: Work with cutting-edge technology and build lasting relationships within the team.
- Why this job: Join a growing team and make a real difference in the education sector.
- Qualifications: 1 year of IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. They’re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you’ll be a key part of the local IT team.
What will you be doing day-to-day?
You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role - no two days are quite the same. You’ll be supporting:
- Servers and core infrastructure
- Network and Wi-Fi
- End-user devices
- Cloud-based systems
You’ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support.
Key Responsibilities
- Managing incidents and service requests from start to finish
- Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
- Supporting users with hardware and software queries (ticket, phone, or face-to-face)
- Keeping the ticketing system up to date with clear, accurate notes
- Developing your technical knowledge across the technologies the team supports
- Assisting with monitoring and routine maintenance tasks
- Keeping on top of timesheets and internal KPIs
What they’re looking for:
- At least 1 year’s experience in an IT support role
- Experience in a customer-facing environment
- Strong communication skills – comfortable supporting users of all technical levels
- Someone proactive who can work independently when needed
- A positive attitude and willingness to learn
- Full driving licence and access to a vehicle
Tech you’ll be working with:
- Windows Server
- Active Directory
- Networking & Firewalls
- Azure
- Virtualisation
- Cyber Security
IT Support Technician in Shrewsbury employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Shrewsbury
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Langley to meet potential colleagues and employers. You never know who might have a lead on that perfect IT Support Technician role!
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to IT support and join groups where you can share insights and learn from others in the industry.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. Practising these responses will help you feel more confident and ready to impress!
✨Tip Number 4
Apply through our website! We’ve got a solid track record with this client, and we want to help you land that IT Support Technician job. Make sure your application stands out by highlighting your hands-on experience and enthusiasm for tech!
We think you need these skills to ace IT Support Technician in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in customer-facing environments, and don’t forget to mention any specific tech skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can benefit the team. Keep it friendly and professional – we want to see your personality!
Show Off Your Communication Skills: Since this role involves supporting users of all technical levels, make sure your application reflects your strong communication skills. Use clear language and examples that demonstrate how you’ve successfully helped others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MFK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Server, Active Directory, and Azure. Being able to discuss your hands-on experience with these systems will show that you're not just familiar but confident in your skills.
✨Show Off Your Communication Skills
Since this role involves supporting users of all technical levels, practice explaining complex IT concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with non-technical staff in the past.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific examples of how you've managed incidents or service requests. Think about times when you had to troubleshoot issues under pressure and how you kept users informed throughout the process. This will highlight your proactive approach and ability to work independently.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of challenges they face, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.