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For Companies At a Glance
- Tasks: Maximise costing efficiency and manage administrative tasks in a dynamic environment.
- Company: Join a multi-award-winning team at one of the UK's Big Six truck manufacturers.
- Benefits: Competitive salary, overtime opportunities, company car scheme, and generous holiday allowance.
- Why this job: Be part of a respected company and enhance your skills while making a real impact.
- Qualifications: Previous experience as a Service Advisor and strong organisational skills required.
- Other info: Flexible working hours with excellent career growth potential.
The predicted salary is between 29305 - 41027 £ per year.
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This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MFK Recruitment
Overview
My widely admired and multi award-winning client is looking for a Service Advisor for a new opportunity, in one of the Big Six truck manufacturers in the UK.
Do you have previous experience as a Service Advisor?
They are looking for a Service Advisor to effectively maximise the costing efficiency of the department, to meet monthly targets and budget objectives, and to complete all administrative tasks in an efficient and timely manner.
You will work 1 in 3 Saturdays paid at time 1.5x, which equates to £29,305 as a minimum. ( opportunity for as much overtime as you want )
Shift Pattern – Week 1 – 6am – 2.30pm, Week 2 2.30pm – 6pm
- To correctly interpret instructions from the job card/repair order to assess and maximise the revenue capacity to achieve the department\’s budget objectives.
- To advise the Service Manager and Supervisory staff where Technicians fail to achieve standard repair times.
- To achieve all company and personal KPI’s and maintain focus on all company financial objectives within given responsibilities.
- To produce all Service Department invoicing in an accurate, timely and efficient manner.
- To raise and submit warranty and R&M claims through the DMS system to the Manufacturer
- To maintain all administrative filing in an accurate, timely and efficient manner.
- To request and attend training and to keep up to date with the latest technical information that is circulated or displayed.
- To support the Department in dealing with incoming telephone calls and attending to customer enquiries.
- To ensure compliance and show commitment to all laid down procedures and company directives.
- To provide information, maintain records, and carry out all duties in an accurate, efficient, and timely manner.
- To undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours, supervising and instructing trainees, acting as Service Receptionist, etc.
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies, and standard procedures
- Invoicing your set target hours each working day
- Vehicle Knowledge preferred.
- Excellent administration and organisational skills.
- Ability to build rapport with internal staff and customers.
- Work on own initiative and in a team.
- Ability to meet deadlines.
- Company car scheme with a new VW group car every six months.
- 25 days of holidays plus bank holidays.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative
Industries
- Motor Vehicle Manufacturing
Note: This description focuses on the Service Advisor role and its requirements. Other job postings and time-stamped location updates have been omitted to maintain clarity.
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Service Advisor employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor vehicle industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service advising. Think about how you can showcase your experience with administrative tasks and customer interactions. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for tailored job listings that suit your skills as a Service Advisor. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. Let’s make sure they remember you!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience and skills that match the job description, like your ability to maximise costing efficiency and manage administrative tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your organisational skills and ability to meet deadlines.
Showcase Your Vehicle Knowledge: Since vehicle knowledge is preferred, don’t forget to mention any relevant experience or training you have in this area. It’ll show us that you’re not just a great administrator but also someone who understands the industry.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at MFK Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor vehicle industry and the specific services offered by the company. Familiarise yourself with common repair processes and terminology, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
As a Service Advisor, you'll be dealing with customers regularly. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to build rapport and provide excellent service, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you had to meet targets, manage time effectively, or deal with difficult customers. Practising your responses will help you articulate your thought process and problem-solving skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
