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For Companies At a Glance
- Tasks: Manage complex IT issues and support diverse client infrastructures.
- Company: Join a close-knit Managed Service Provider team in London Bridge.
- Benefits: Enjoy competitive salary, ongoing training, and hybrid work options.
- Why this job: Make a real impact on client technology and enhance your skills.
- Qualifications: Experience in 3rd Line IT roles and strong knowledge of Microsoft technologies.
- Other info: Collaborative environment with excellent career growth and mentorship opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter.
Our client is a well-established Managed Service Provider (MSP) based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care.
The Opportunity
We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves:
- Acting as the go-to escalation point for complex issues
- Managing core client infrastructure and cloud environments
- Ensuring centralized security and monitoring platforms run smoothly
You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs).
Key Responsibilities
- Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity.
- Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM.
- Provide and present clients with centralized services reports and cybersecurity reviews.
- Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments.
- Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting.
- Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities.
- Mentor and provide technical guidance to Service Desk engineers.
- Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance.
Key Skills & Experience
- Proven experience in a 3rd Line / Senior Engineer role within an MSP environment
- Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune
- Excellent understanding of networking, firewalls, VPNs, and Windows Server environments
- Experience with RMM tools, security platforms, and endpoint management
- Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask
- Strong troubleshooting, analytical, and communication skills
- Ability to work independently and collaboratively across teams
- Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001
- Commitment to producing clear documentation and knowledge sharing
Desirable Certifications
- Microsoft Certified: Azure Administrator / Solutions Expert
- CompTIA Security+, CISSP, or similar cybersecurity qualification
- ITIL Foundation
- Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.)
Why Join the Company
- Join a technically strong, supportive, and collaborative team in central London
- Work across diverse clients, technologies, and industries
- Play a key role in strategic projects and continuous improvement initiatives
- Access ongoing training, certifications, and professional development opportunities
- Be part of a company that values reliability, security, and delivering excellent customer service
Senior 3rd Line IT Engineer employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd Line IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements. When you get the chance to meet potential employers, this will help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on common technical questions related to Azure, networking, and cybersecurity to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace Senior 3rd Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior 3rd Line IT Engineer role. Highlight your experience with Microsoft technologies, networking, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled complex issues in previous roles and how you can contribute to our commitment to reliability and customer care.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing your troubleshooting experiences. We love candidates who can demonstrate their analytical skills and how they've resolved challenging incidents in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our close-knit team!