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- Tasks: Provide expert technical support and resolve complex IT challenges.
- Company: Leading tech services provider focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career progression, and exposure to advanced technologies.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 7+ years in IT support, strong communication, and advanced tech skills required.
- Other info: Great opportunity for growth with a supportive and collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reigate
Reports to: Technical Team Leader
Working Environment: Fast-paced MSP / customer-centric technical team
About the Company
Our client is a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organisations across the UK. They focus on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. They are looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join a growing organisation with strong progression opportunities.
Role Overview
The 3rd Line IT Support & Implementation Engineer will be responsible for providing expert technical support, resolving complex escalations, and delivering project work across a wide range of technologies. This role requires deep technical knowledge, excellent communication skills, and the ability to collaborate with Level 1 and Level 2 teams. As the 3rd Line IT Support & Implementation Engineer, you will play a key role in system reliability, process improvement, and ensuring seamless delivery of technical change.
Key Responsibilities
- Act as the primary escalation point for technical queries passed from Level 1 and Level 2 engineers.
- Review, organise, and execute technical changes received through tickets or project work.
- Support high-priority incidents (P1), outages, or security events, coordinating effectively across teams.
- Work within the 3rd-tier call queue during peak demand (no general call handling expected).
- Focus exclusively on escalated helpdesk tickets unless required to support triage during exceptional busy periods.
- Deliver proactive tasks including firmware upgrades, project delivery, process development, and recurring infrastructure checks.
- Collaborate closely with other Level 3 engineers to drive continuous service improvement and innovation.
- Participate in Change Advisory Board activities, helping to manage technical risk and change control.
Qualifications & Experience
- Minimum 7 years’ experience within a technical helpdesk or MSP environment.
- Strong communication skills with the ability to explain complex issues clearly.
- Active Directory & Group Policy administration.
- Exchange administration experience.
- Advanced expertise with Microsoft technologies (Azure, Microsoft 365, Windows Server).
- Strong networking understanding: TCP/IP, VLANs, firewalls, wireless technologies.
- Experience with firewalls: FortiGate, Cisco, SonicWall, WatchGuard.
- Backup technologies: Azure, Veeam.
- Virtualisation experience: Hyper-V, VMware, AVD, RDS.
- Deep knowledge of Microsoft 365, including MFA.
- Able to troubleshoot and answer advanced networking queries.
Why This Role?
This position is ideal for an experienced 3rd Line IT Support & Implementation Engineer who thrives in a fast-paced technical environment. You’ll have the opportunity to work on complex issues, influence change, and contribute to ongoing service improvement. The role offers exposure to advanced technologies, project delivery, and high-impact technical decision-making.
Locations
3rd Line IT Support & Implementation Engineer in Reigate, Surrey employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support & Implementation Engineer in Reigate, Surrey
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on that perfect 3rd Line IT Support role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them. Demonstrating your technical expertise can set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Active Directory, Microsoft technologies, and networking. Practising how to explain complex issues clearly will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace 3rd Line IT Support & Implementation Engineer in Reigate, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 3rd Line IT Support & Implementation Engineer. Highlight your experience with Microsoft technologies, networking, and any relevant project work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and customer-centric approach, as these are key for us.
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in areas like Active Directory, Azure, and networking. We love candidates who can clearly communicate complex issues, so don’t shy away from demonstrating that in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MFK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Microsoft 365, and networking concepts. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your depth of understanding.
✨Communicate Clearly
Since the role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a high-priority incident, so think about how you'd convey your thought process clearly and effectively.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled challenging technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your role in resolving escalated tickets or implementing changes.
✨Be Ready for Team Collaboration Questions
This position involves working closely with Level 1 and Level 2 teams, so expect questions about teamwork and collaboration. Think of instances where you've successfully worked with others to improve processes or deliver projects, and be ready to share those stories.