At a Glance
- Tasks: Provide on-site and remote IT support, install and troubleshoot systems, and assist with projects.
- Company: Fast-growing UK tech group offering managed IT services and cloud solutions.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Exciting opportunities for travel and professional growth in a supportive team.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 3+ years in IT support, strong knowledge of Microsoft technologies, and customer-focused skills.
Location: Manchester
Salary: £35,000
Hours: 37.5 hours per week
Role type: Permanent
About the company
Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, which is a strong reflection of the career progression, stability, and opportunities available.
This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team.
The role
The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments.
Key responsibilities
- Provide on-site technical support to clients across the UK
- Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure
- Support IT projects including migrations, deployments, upgrades, office moves, and new site setups
- Work closely with senior engineers, project teams, and service desk colleagues
- Diagnose and resolve hardware, software, server, cloud, and network issues
- Provide 1st and 2nd line support when required
- Assist with escalated service desk tickets when not attending customer sites
- Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments
- Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks
- Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard
- Support backup and recovery solutions, including Veeam and Azure Backup
- Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS
- Maintain accurate documentation, ticket updates, and technical records
- Manage workload effectively across travel, project work, and support responsibilities
Skills and experience required
- Minimum of three years’ experience in a similar IT support, field engineer, or infrastructure support role
- Previous MSP experience or experience in a customer-focused technical support environment
- Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server
- Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security
- Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices
- Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions
- Experience with backup solutions such as Veeam
- Experience with VMware and/or Hyper-V
- Full clean UK driving licence
- Willingness to travel to customer sites across the UK
Desirable experience
- Microsoft certifications in Azure, Microsoft 365, or related technologies
- VMware VCP
- Citrix experience
- Veeam certifications or strong Veeam experience
- Experience supporting Apple Mac environments
- Experience working on cloud migrations, infrastructure upgrades, and larger IT projects
Personal attributes
The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business.
IT Field Engineer in Manchester employer: MFK Recruitment
Join a dynamic and rapidly expanding technology group in Manchester, where your role as an IT Field Engineer will not only challenge you technically but also offer significant opportunities for career advancement. With a strong emphasis on employee development and a collaborative work culture, you'll be part of a team that values innovation and customer service, ensuring that your contributions are recognised and rewarded. Enjoy the benefits of working in a supportive environment that encourages continuous learning and professional growth while engaging with a diverse range of technologies across various client sites.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend tech meetups, workshops, or even online webinars. Connecting with industry folks can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements. Whether it’s a GitHub repo or a personal website, let your work speak for itself.
✨Tip Number 3
Prepare for the interview like it’s a big project. Research the company, understand their tech stack, and be ready to discuss how you can solve their problems. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out.
We think you need these skills to ace IT Field Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Engineer role. Highlight your experience with Microsoft technologies, troubleshooting skills, and any relevant certifications. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for technology and customer service. Tell us why you're excited about this role and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in a customer-focused environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MFK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking, and cloud solutions. Be ready to discuss specific experiences where you've installed, configured, or troubleshot IT systems. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Think about times when you resolved a tricky issue for a client or went above and beyond to ensure their satisfaction. This will highlight your ability to connect with clients and handle their needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like troubleshooting a network issue on-site. Practice articulating your thought process and the steps you would take to resolve the problem. This demonstrates your problem-solving skills and technical expertise.
✨Be Ready to Discuss Your Travel Flexibility
Since the role involves regular travel to customer sites, be prepared to talk about your availability and willingness to travel. Share any past experiences where you've managed your time effectively between fieldwork and project responsibilities, as this will show you're organised and ready for the demands of the job.
