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For Companies At a Glance
- Tasks: Manage IT incidents and customer requests, ensuring timely resolution and documentation.
- Company: Join a dynamic IT Managed Services company supporting the Education sector in Wakefield.
- Benefits: Enjoy personalised training, healthcare, performance incentives, and team-building activities.
- Why this job: Be part of an ambitious team with growth opportunities and access to top-tier training.
- Qualifications: Experience with Windows Server, Active Directory, Office 365, and SLA management required.
- Other info: Work with a company that has a strong track record of employee retention and success.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an IT Support Technician to join our well-established client in Wakefield. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 31 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector.
IT Support Technician – main responsibilities:
- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead
IT Support Technician – skills & experience:
- Experience in using Windows Server/Active Directory
- Experience in using Office 365 Admin
- Exposure to Cloud support
- Experience working with SLA’s
- Experience in Timekeeping and Administration
Some highlights of working with my client:
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives – including additional holiday days and vouchers
- Social & team building activities
IT Support Technician employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools and platforms mentioned in the job description, such as Windows Server, Active Directory, and Office 365 Admin. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed incidents or customer requests in the past. Be ready to discuss your approach to meeting service level agreements and how you prioritise tasks effectively.
✨Tip Number 3
Research the company’s culture and values, especially their focus on progression and training. During your conversation, express your enthusiasm for personal development and how you align with their ambitious goals.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. This can provide you with insider knowledge about the work environment and expectations, which can be invaluable during your application process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Windows Server, Active Directory, and Office 365 Admin. Use specific examples to demonstrate your skills in managing incidents and adhering to service level agreements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in progressing within the IT field and how you can contribute to their success in supporting the Education sector.
Highlight Relevant Skills: In your application, emphasise your experience with IT Service Management tools and your ability to keep accurate records. Discuss your familiarity with cloud support and timekeeping, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Technician.
How to prepare for a job interview at MFK Recruitment
✨Show Your Technical Skills
Make sure to brush up on your knowledge of Windows Server, Active Directory, and Office 365 Admin. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Understand Service Level Agreements (SLAs)
Since the role involves working with SLAs, it's crucial to understand what they are and how they impact IT support. Be ready to explain how you've met SLA standards in past positions and why they matter in a support context.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've managed incidents and customer requests from start to finish. Highlight your approach to troubleshooting and resolving issues efficiently while keeping customers informed.
✨Emphasise Your Willingness to Learn
This company values progression and personal development. Be sure to express your enthusiasm for ongoing training and how you plan to utilise the personalised training platform to enhance your skills.
