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For Companies At a Glance
- Tasks: Support and expand customer network infrastructure while troubleshooting issues.
- Company: A well-established IT support company in Hertford, serving diverse clients since 2003.
- Benefits: Enjoy exposure to cutting-edge Meraki SDWAN tech and a solid pension plan.
- Why this job: Join a supportive team with low turnover and great customer relationships.
- Qualifications: 2+ years in network engineering, strong TCP/IP knowledge, and problem-solving skills required.
- Other info: Flexible working hours available after probation; great for work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Our well-established client in Hertford is seeking an IT Network Support Engineer to join their team.
MFK Recruitment has recruited 2 Engineers to this company previously in the past 2 years, both individuals are really enjoying their roles!
Who is the company?
Formed in 2003 and based in Hertford, the company provides IT support to customers ranging from home and business to the NHS. Their close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way. They have a very low staff turnover and support their employees wherever possible, helping to foster a positive working environment.
IT Network Support Engineer – Job Summary:
We are seeking a skilled and experienced IT Network Support Engineer to assist us supporting and expanding our customers’ growing network infrastructure. As part of the infrastructure team, you will be working as a bridge point between our service desk, projects team and NOC. The ideal candidate will have expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement.
IT Network Support Engineer – Key Responsibilities:
- Network Support and Maintenance: Provide day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure.
- Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs.
- Deployment: Assist with projects team for hardware deployment and replacement.
IT Network Support Engineer – Required Skills and Qualifications:
- 2+ years of enterprise network engineer or administrator experience.
- Problem-solving mindset.
- In-depth understanding of TCP/IP networking.
- Experience with configuration and diagnosing routers, firewalls, and switches.
- Strong knowledge of VPN configuration and management.
- Packet capture/Wireshark analysis.
- Ability to communicate well with various teams within our organisation.
IT Network Support Engineer – Desirable (Nice-to-Have) Skills:
- Experience with Meraki infrastructure.
- VPN meshing or SD-WAN experience.
- BGP routing.
Company Benefits:
- Exposure to latest enterprise Meraki SDWAN technologies.
- The company operates a pension plan with 4.55% employer contribution.
- In addition, employees are enrolled into an employee health insurance plan after their first year of employment.
Hours of work:
The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times:
8.00am – 4.30pm
9.00am – 5.30pm
The initial working times are 9am – 5.30pm with an option to change after the probation period.
IT Network Support Engineer employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, especially TCP/IP networking and firewall configurations. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and what they value in a candidate, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved network issues. This will demonstrate your problem-solving mindset and technical expertise, which are crucial for this role.
✨Tip Number 4
Show enthusiasm for the company's focus on customer relationships and teamwork. Be ready to share examples of how you've contributed to a positive working environment in past roles, as this aligns with their company values.
We think you need these skills to ace IT Network Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Network Support Engineer position. Tailor your application to highlight your relevant experience in network support, troubleshooting, and any specific technologies mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2+ years of experience in enterprise network environments. Include specific examples of how you've diagnosed and resolved networking issues, configured routers and firewalls, and managed VPNs.
Showcase Problem-Solving Skills: Demonstrate your problem-solving mindset by providing examples of challenging situations you've faced in previous roles and how you successfully resolved them. This will show that you can handle the demands of the position.
Communicate Effectively: Since the role requires liaising with various teams, make sure to convey your communication skills in your application. Mention any experiences where you effectively collaborated with different departments or stakeholders to achieve a common goal.
How to prepare for a job interview at MFK Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with TCP/IP networking, firewalls, and VPN configurations. Bring examples of past projects where you successfully diagnosed and resolved network issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled complex networking problems. Highlight your thought process and the steps you took to reach a solution.
✨Communicate Effectively
Since the role involves liaising with various teams, practice explaining technical concepts in simple terms. This will show your ability to communicate well with both technical and non-technical staff.
✨Research the Company Culture
Understand the company's focus on customer relationships and employee support. Be ready to discuss how your values align with theirs and how you can contribute to their positive working environment.
