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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Established tech company in Rayleigh, known for investing in employee growth.
- Benefits: Stable environment, career development opportunities, and no travel required.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: 6 months of IT support experience and strong Microsoft knowledge.
- Other info: Dynamic role with a focus on customer service and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
We're working with a well-established client who is looking to add an IT Support Technician to their team, based in Rayleigh, Essex. This is a great opportunity for someone who has already built a solid foundation in IT support and is now looking to continue developing their skills in a stable, supportive environment. The business values reliability, strong customer service, and people who take pride in delivering a great support experience.
This role is fully site-based in Rayleigh, with no travel between offices, so you do not need your own car for this position. You'll be joining the on-site team and playing a key role in supporting users with their day-to-day IT needs.
IT Support Technician - what will you be doing day to day?
- You'll be providing hands-on IT support to internal users, helping to ensure systems, devices, and software are running smoothly.
- This is a varied support role where you'll be involved in resolving technical issues, setting up equipment, and supporting users across the Microsoft environment.
You'll be supporting:
- End-user devices
- Microsoft-based systems and applications
- User accounts and access issues
- Hardware and software support
You'll work closely with the wider team, building strong relationships with users and becoming a trusted point of contact for technical support on site.
IT Support Technician - key responsibilities:
- Managing support tickets and service requests through to resolution
- Troubleshooting desktop, laptop, and general system issues both remotely and in person
- Supporting users with hardware, software, and Microsoft application queries
- Setting up and configuring new devices for users
- Keeping the ticketing system updated with clear and accurate notes
- Assisting with routine IT maintenance and basic administration tasks
- Delivering a high level of customer service to users at all levels
- Working closely with the wider IT team to ensure smooth day-to-day operations
IT Support Technician - what they're looking for:
- At least 6 months' experience in an IT support role
- Strong knowledge of the Microsoft stack
- Good experience supporting Windows environments and Microsoft applications
- Strong communication skills and confidence supporting users of all technical abilities
- A proactive attitude and willingness to learn
- Someone reliable, approachable, and happy working as part of an on-site team
Tech you'll be working with:
- Windows 10 / Windows 11
- Microsoft 365
- Active Directory
- Outlook
- Teams
- Basic desktop and hardware support
Locations
IT Support Technician in Essex, Rayleigh employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Essex, Rayleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with Windows or Microsoft applications. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way in landing that IT Support Technician role.
We think you need these skills to ace IT Support Technician in Essex, Rayleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and familiarity with Microsoft systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to the team. Let us know what makes you a great fit for the role.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at MFK Recruitment
✨Know Your Tech
Brush up on your knowledge of the Microsoft stack, especially Windows 10/11 and Microsoft 365. Be ready to discuss your experience with these systems and how you've supported users in the past. This will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Customer Service Skills
Since this role values strong customer service, think of examples where you've gone above and beyond to help users. Prepare to share specific situations where your communication skills made a difference in resolving an issue or improving user satisfaction.
✨Be Proactive
Demonstrate your proactive attitude by discussing how you’ve taken initiative in previous roles. Whether it’s suggesting improvements to processes or learning new skills on your own, showing that you’re eager to grow will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the types of challenges you might face in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your career goals.